AZASRS Technology Services
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Technology Services Specialist provides technical support as the initial point of contact for users needing assistance with hardware software and account administration. This role involves incident management troubleshooting and ensuring compliance with security policies all while adhering to established service levels. This is a contract-to-hire position with the expectation of conversion to a full-time employee.
The Technology Services Specialist provides technical support as the initial point of contact for users needing assistance with hardware software and account administration. This role involves incident management troubleshooting and ensuring compliance with security policies all while adhering to established service levels. This is a contract-to-hire position with the expectation of conversion to a full-time employee.
Location:Phoenix Arizona United States
Responsibilities:
- Serve as the initial point of contact for technical assistance via phone email and walk-up.
- Accurately log track and route tickets within the IT Service Management (ITSM) system.
- Configure deploy troubleshoot and repair desktops laptops printers scanners and peripherals.
- Install troubleshoot and update standard business applications and agency-specific software.
- Perform basic administrative tasks in Active Directory and Azure AD including password resets account unlocks and group membership management.
- Setup and configure IT equipment for new hires; process equipment returns and data wiping for departing employees.
- Maintain an accurate inventory of hardware and software assets; manage the lifecycle of IT equipment.
- Assist off-site users with VPN connectivity Multi-Factor Authentication (MFA) and remote desktop connections.
- Create and update technical documentation knowledge base articles and user guides to support self-service and team cross-training.
- Escalate complex issues to Tier 3 infrastructure or security teams while maintaining ownership of the user experience.
- Assist with the setup and support of conference room technology for meetings and presentations.
- Ensure all end-user devices comply with security policies including patch management and anti-virus updates.
- Adhere to Incident Problem Configuration and Change Management processes and agreed-upon service levels (SLAs).
- Serve as the initial point of contact for technical assistance via phone email and walk-up.
- Accurately log track and route tickets within the IT Service Management (ITSM) system.
- Configure deploy troubleshoot and repair desktops laptops printers scanners and peripherals.
- Install troubleshoot and update standard business applications and agency-specific software.
- Perform basic administrative tasks in Active Directory and Azure AD including password resets account unlocks and group membership management.
- Setup and configure IT equipment for new hires; process equipment returns and data wiping for departing employees.
- Maintain an accurate inventory of hardware and software assets; manage the lifecycle of IT equipment.
- Assist off-site users with VPN connectivity Multi-Factor Authentication (MFA) and remote desktop connections.
- Create and update technical documentation knowledge base articles and user guides to support self-service and team cross-training.
- Escalate complex issues to Tier 3 infrastructure or security teams while maintaining ownership of the user experience.
- Assist with the setup and support of conference room technology for meetings and presentations.
- Ensure all end-user devices comply with security policies including patch management and anti-virus updates.
- Adhere to Incident Problem Configuration and Change Management processes and agreed-upon service levels (SLAs).
Required Skills & Certifications:
Preferred Skills & Certifications:
Special Considerations:
Scheduling:
