Senior Service Charge Analyst 7694

Are you confident managing complex service charge portfolios and applying legislation in practicenot just theory

Do you have the technical expertise to produce accurate service charge budgets and actuals while confidently managing queries challenges and stakeholder expectations

At L&Q we are looking for a Senior Service Charge Analyst to take ownership of a large and complex portfolio ensuring service charges are accurate compliant and clearly communicated to residents and stakeholders.This is a high-accountability role requiring strong analytical capability attention to detail and confidence in applying legislation and lease interpretation in real-world scenarios.

If this sounds like you we would love for you to apply!

Your impact in the role:

• Own the end-to-end delivery of service charge estimates and actuals across your designated portfolio

• Manage a large-scale portfolio covering c.100000 homes and 130m in service charge value ensuring accuracy and transparency

• Analyse financial data identifying variances and ensuring all costs are correctly allocated and recoverable

• Take ownership of service charge deficits identifying risks and driving solutions to improve cost recovery

• Interpret leases and tenancy agreements to ensure correct apportionment of service charges

• Ensure full compliance with service charge legislation including Sections 1830 of the Landlord & Tenant Act and relevant regulatory frameworks

• Manage and resolve complex resident and stakeholder queries and complaints within agreed service levels

• Prepare and support First Tier Tribunal (FTT) cases where required presenting clear and accurate information

• Work collaboratively with internal teams (including Neighbourhoods Finance Compliance and Legal) to ensure service charge accuracy and alignment avoiding duplication of costs

What youll bring:

• A strong working knowledge of service charge legislation and regulatory frameworks including:

1. Sections 1830 of the Landlord & Tenant Act 1985

2. Commonhold & Leasehold Reform Act 2002

3. Leasehold & Freehold Reform Act 2024

4. RICS and TPI guidance regulations and best practice

• Solid understanding of financial accounting principles including income and expenditure VAT accruals and reconciliations

• Advanced Excel capability including lookups pivots and working with large datasets

• TPI RICS or equivalent relevant experience within a service charge environment

• Proven experience within a housing association or similar housing environment managing service charges end-to-end

• Excellent communication skills with the ability to deliveraccurateandtimelywritten and verbal communication adapting your style to different audiences including residents stakeholders and senior colleagues

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.