Operations Manager Subscription Sales Process

Job Title: Sales Manager – Legal BPO Services / Subscription Sales (Loan Defaulter Segment)
Location: Bangalore India
Department: Sales & Operations
Reports To: Head – Business Development
Experience Required: 8–12 years in outbound sales / contact center management

About the Role

We’re seeking a dynamic and results-driven Sales Manager to lead our outbound BPO operations focused on promoting legal and lawyer subscription services for loan defaulters. The ideal candidate will have proven experience managing large-scale sales teams driving conversions and ensuring compliance within regulated services.

Key Responsibilities

• Lead train and motivate a team of 50 outbound sales agents to achieve daily weekly and monthly subscription targets.

• Plan and execute outbound calling strategies for loan defaulter segments to convert potential customers to paid legal consultation or service subscriptions.

• Monitor team performance through KPIs (conversion rates talk time closure rate etc.) and enforce performance improvement plans as needed.

• Ensure agents adhere to compliance guidelines communication protocols and legal service scripts.

• Work closely with the legal and operations teams to align customer acquisition efforts with service capabilities.

• Prepare sales forecasts MIS reports and data-driven insights for management.

• Drive team engagement process quality and retention strategies in a fast-paced BPO environment.

• Implement CRM practices and optimize lead management for maximum efficiency.

Candidate Profile

• Graduate or Postgraduate with 8–12 years of experience in BPO/Tele-sales/Contact Center management.

• At least 3–5 years of experience leading large outbound sales teams (50 agents) in financial legal or subscription-based services.

• Strong experience in sales operations scripting training and performance optimization.

• Ability to handle end-to-end sales processes including strategy execution and reporting.

• Excellent communication leadership and team management skills.

• Proficient in CRM tools MS Excel and call center reporting systems.

Key Skills

• Outbound Sales & Telemarketing

• Legal / Financial Service Sales

• Team Leadership (50 agents)

• Sales Strategy & Target Achievement

• CRM and Process Optimization

• Compliance & Quality Assurance