Principal Service Design P&O (all genders) fixed term (12 months)

THE ROLE & THE TEAM

Are you passionate about transforming the way organizations work with a focus on creating seamless impactful people experiences We are looking for a tech-savvy Service Design Expert that wants to join our People Experience team within the P&O department. You will play a pivotal role in designing and optimizing processes that improve employee experience and engagement across the this role you will collaborate closely with P&O leaders Process Excellence Consultants tech teams and cross-functional teams to drive initiatives that align with our strategic vision improve service delivery and enhance user experiences for our internal stakeholders.

As a key member of the People Experience team your contributions will shape how we foster an engaging empowering environment for our employees. Youll design and implement seamless inclusive processes that ensure every step of the employee journey is smooth and design exceptional experiences during the moments that matter most. This is a unique opportunity to impact the heart of our organizationour peopleby leading transformative projects that touch every level of the business.

PLEASE NOTE THAT THIS ROLE IS LIMITED FOR 12 MONTHS (MATERNITY COVER).

INCLUSIVE BY DESIGN

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.

- our diversity & inclusion strategy: WED LOVE YOU TO DO (AND LOVE DOING)

• You analyse redesign and prototype P&O processes with a focus on people ensuring a positive and easy-to-use user experience for employees and P&O teams.

• You support the implementation of technology solutions that enhance both process efficiency and user satisfaction (e.g. Human Resources Information System (HRIS) AI-driven tools).

• You guide cross-functional teams and initiatives to elevate process excellence aligning with business unit goals and pushing organizational growth.

• You identify problems worth solving analyse root causes and craft data-driven solutions.

• You champion process standardization and continuous improvement by sharing best practices and ensuring KPI-driven efficient operations.

• You lead complex strategic projects from start to finish driving impactful change while fostering collaboration across teams.

• You build strong relationships anticipate challenges and communicate compelling strategies that influence decision-makers across the organization.

• You empower teams to excel by providing expert guidance and fostering a culture of innovation experimentation and high performance to ensure delivery of high-quality results that align business goals with peoples needs.

WED LOVE TO MEET YOU IF

• You have a Bachelors degree in Design Anthropology Human Resources or a related field (Masters preferred) and 8 experience in service design.

• You have a proven track record of leading and delivering continuous improvement projects within P&O or employee experience-focused functions particularly in enhancing employee services and engagement ensuring alignment with strategic goals and business requirements.

• You are tech-savvy with expertise in P&O technology platforms (e.g. HRIS Applicant Tracking System) and automation or AI tools with a focus on enhancing user experience.

• You demonstrate high ownership a bias for action and a drive for continuous improvement working well both independently and in teams.

• You quickly dive into complex challenges persistently pursuing goals without losing sight of the bigger picture and effectively communicate with stakeholders at all levels to foster collaboration.

• You are fluent in English with German and other European languages considered an advantage.

• Experience with P&O Consulting and Product Management is a plus.

• Experience with project management tools and certification in process improvement methodologies (e.g. Six Sigma Lean) is a plus.

If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services including counselling and support

• Health and wellbeing options (including Wellhub formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review