O2C Analyst

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

The O2C Analyst (Order-to-Cash) is responsible for supporting receivables operations including invoicing collections follow-ups queue management and account reconciliation to ensure accurate customer balances and timely cash inflows. The role involves actively tracking outstanding invoices resolving billing and payment discrepancies and maintaining clean and up-to-date customer accounts.

What youll do as an O2C Analyst (Order-to-Cash):

Employees employed in the role of O2C Analyst (Order-to-Cash) shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor open customer invoices and maintain accurate up-to-date Accounts Receivable aging reports
• Review and release sales orders held in the credit queue ensuring all credit compliance and documentation requirements are met
• Manage and resolve O2C-related cases raised through CE/CRM systems within defined SLAs
• Generate review and validate customer invoices to ensure accuracy of pricing quantities tax and billing terms
• Perform regular customer account reconciliations and investigate discrepancies between internal records and customer statements
• Proactively follow up on outstanding receivables through structured communication including emails and phone calls
• Investigate billing disputes short payments and unapplied cash and coordinate timely resolution with relevant stakeholders
• Maintain accurate customer account records notes and support documentation within the ERP/AR system
• Collaborate closely with internal teams such as Sales Operations and PMO to resolve order billing and payment discrepancies
• Ensure all collection and account-management activities are properly documented to support audit compliance and reporting requirements

What you will bring to the team:

Requirements

• 1 2 years of hands-on experience in Accounts Receivable / O2C operations
• Practical experience with:
  • Customer invoicing and billing validation
  • Account reconciliations
  • Collections follow-ups
• Ability to identify and resolve:
  • Billing discrepancies
  • Short payments and unapplied cash
• Working knowledge of AR aging and collections processes
• Experience working with ERP systems (Microsoft Dynamics SAP Oracle NetSuite etc.)
• Strong working knowledge of Excel (filters basic formulas tracking)
• Strong communication skills for customers and internal coordination

Education

• Bachelors degree in Accounting Finance Business Administration (Finance preferred) or an equivalent field

Zones offers a comprehensive Benefits package

At Zones we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance optional health insurance EOBI and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT sales engineering or operations Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

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