Experience and Business Operations Specialist

• At Qantas our teams come together to create new and unique experiences for our customers. 
• A fantastic opportunity to coordinate and support all of our activities as part of our Product Innovation Centre  
• Full-time and permanent position based at our new Product Innovation Centre in Adelaide CBD 

Join Qantas in our brand-new Product Innovation Centre located in Adelaide CBD by ensuring consumer needs are met guiding the development of high-quality scalable digital solutions that deliver real customer value leveraging deep technical expertise and strategic alignment with user-centric goals. 

The Experience and Business Operations Specialist keeps the centre running day to day and sets the tone for how the team works together. Youll work directly with the General Manager and the broader Innovation Centre Leadership team. For the internal team youre the face of the centre: the person people come to the one who makes new starters feel like they landed somewhere exceptional and the one who keeps the energy up as we grow to 400 team members.  

The role is responsible for shaping the experience and culture of the centre acting as the face of the space for the internal team and setting the standard for what it feels like to work there. This includes running team events establishing meaningful rituals and building engagement activities that foster a strong sense of belonging. A key focus is ensuring new starters feel genuinely welcomed and understand what the centre is about from day one while working closely with the broader team to deliver engagement and culture programs across the centre. 

Alongside this the role manages the daytoday operations of the building ensuring facilities and workplace needs are handled smoothly. This includes managing supplier and vendor relationships overseeing visitor management and workplace logistics and tracking office expenditure invoices and operational administration. The role also supports leave planning onboarding logistics fire evacuation and first aider requirements as well as the coordination of team events. 

The position also provides executive support to the General Manager managing calendars travel and competing priorities. This includes coordinating meetings and leadership forums by preparing agendas managing logistics capturing minutes and tracking actions. The role prepares reports presentations and briefing materials handles confidential information with discretion and ensures information flows effectively across the centre so nothing is missed or lost. 

Youll have: 

• 2 years experience in providing administrative assistance to senior leaders 

• Demonstrable experience in providing administrative assistance to senior leaders suppliers and preferably have experience managing tasks for building facilities  

• A passion for building a culture from scratch  

• Experience providing administrative assistance to senior leaders  

• Highly developed time management and organisation skills with the ability to prioritise and work to tight deadlines  

• Highly motivated with the ability to work with minimum supervision with highly sensitive and confidential material  

• High level of customer service - internal and external  

• Acute attention to detail  

• Experience in maintaining efficient filing systems   

• Accurate experience on Microsoft with proficiency in company approved software including Word Excel PowerPoint and The Terminal our intranet  

• Proven written and oral communication skills with the ability to communicate with all levels of customers both internal and external  

• Demonstrated ability to work under pressure and to strict time constraints  

Why Qantas 

At Qantas your career can take you further than you imagined. Youll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.  

Youll find diverse opportunities to grow personally and professionally. From day one youll be supported with hands-on training coaching and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive so do our customers. And while this role is your starting point at Qantas its just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. 
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 28th of April 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 
 

Remote Work :

No

Employment Type :

Full-time