Global Key Account Manager Retail Solution

• To develop a strategic and durable partnership between SGS and assigned global clients representing SGS at all levels with special attention to Director and VP level.
• To identify and develop new revenue opportunities within our client base working closely with the SGS network and global Technical Competence Team 
• To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and clients expectations exceeded where possible
• Responsible for the development of long-term sustainable business partnerships between SGS  and our Key international  clients. 
• Represent the SGS network in reporting directly to our clients senior management teams in a professional manner regarding SGS performance  
• Responsible for the strategic growth and development of key international clients.  Develop and ensure successful implementation of a client specific Global Key Account Development Plan matching the key drivers and needs of the client with SGS 
• Act as the primary liaison between SGS and the clients management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
• Supervise the deployment and enhancement of global co-operative agreements within the SGS network ensuring that all program elements are properly deployed and monitored on an on-going basis. 
• Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
• Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required. 
• Identify and mitigate risk relating to poor performance and/or client expectations with a proactive and constructive approach. 

Qualifications :

• Minimum 5 years of relevant experience in B2B sales business development or commercial roles within services and solutions based environments
• Proven hunter sales background with demonstrated success in new business acquisition building long-term client relationship and driving upsell/cross-sell through existing clients. 
• Ability to contribute and lead a global business development strategy identifying growth opportunities and building scalable sales approaches across regions.
• Experience selling multi-service or solution-based offerings ideally across multiple customer needs.
• Established professional network within retailers and/or consumer brands in Europe with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
• Experience selling into multinational or crossborder environments working with international stakeholders and coordinating internally across regions or service lines
• Worked in fastpaced targetdriven environments managing multiple opportunities and priorities simultaneously
• Experience within the TIC sector is an advantage
• Fluent English required; additional European languages are a strong advantage

Additional Information :

Why SGS

• Global and very stable company world leader in the TIC (Testing Inspection and Certification) industry.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.
• Hybrid working model

Join Us: At SGS we believe in innovation collaboration and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development. 

Remote Work :

Yes

Employment Type :

Full-time