Logistics Coordinator White Glove Service Center

The White Glove Service Center (WGSC) is a diverse team that supports the global network through process management program management and operational expertise to service customers through operational excellence.

The WGSC works in conjunction with GEO (Operations) Account Management Product Leaders and Sponsors to deliver on our commitment to our the traditional project management approach of Plan Execute Monitor and Control the WGSC focuses on monitor and control using operational knowledge data dashboards and exception management techniques to establish maintain and achieve company and customer specific KPIs.

Communication exception management and operational excellence form the bedrock of customer service for logistics coordinators in the WGSC.

Logistics Coordinators will often be the first line of communications meaning that this role is perfect for both honing ones craft as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic enthusiastic detailed-oriented and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.

Major Duties and Responsibilities

• Customer Communication: professional and timely response to customer and network inquires.
• Data Competency: ensuring complete accurate and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
• Exception Management: using reporting dashboards and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.

Qualifications :

Desired Qualifications

• Fluent in English
• Proficiency with computer programs such as MS Office
• Associates degree (or higher) 
• One year of work experience in customer service logistics freight forwarding or related field

Additional Information :

Expeditors offers excellent benefits

USA

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time