Remote Croatian Spesking Customer Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
Become part of a leading global travel platform and join an international team delivering support to customers around the world.
As a Customer Support Specialist (Croatian English) you will assist users with bookings reservations and general inquiries ensuring a seamless and positive customer experience.
Work Model
- Initial phase: 9 weeks of on-site training in Athens
- Remote based on performance
Key Responsibilities
- Manage customer inquiries via phone email and chat
- Assist with bookings cancellations and reservation changes
- Handle payment-related questions and issues
- Communicate clearly and professionally in Croatian and English
- Deliver high levels of customer satisfaction
Requirements
- Croatian: Fluent or C1 level
- English: B2 level or higher
- Strong communication and problem-solving skills
- Customer-focused attitude
- EU citizenship or valid residence permit with full working rights
What We Offer
- Performance-based bonus
- Salary paid 14 times per year (including holiday allowances)
- Private health and life insurance
- 25 days of annual leave
- Monthly meal voucher (50)
Relocation & Support
- 3 weeks of accommodation provided (hotel)
- Up to 300 relocation support (reimbursed)
- Assistance with legal documentation and onboarding
