Customer Support Specialist – Brazilian Portuguese-speaking
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Location: Athens Greece
Schedule: Monday to Friday Rotating shifts (10:0022:00)
Work Model: On-site
Relocation Package: Not included
Contract: 8 months
About the Role
Are you a native Brazilian Portuguese speaker with strong communication skills and a passion for helping others Join an international team in Athens and contribute to delivering high-quality customer support in a fast-paced global environment.
Located in the lively Piraeus area this opportunity offers a great mix of professional development and the chance to experience life in one of Europes most iconic cities.
Your Main Responsibilities
In this role you will:
- Manage customer interactions through phone email and back-office platforms
- Support customers with inquiries such as shipment tracking delivery updates billing issues and claims handling
- Assist users with internal tools and account setup processes
- Handle customer concerns efficiently ensuring a positive and solution-oriented experience
- Escalate complex or unresolved cases according to internal guidelines
- Take part in continuous training sessions to improve performance and knowledge
What Were Looking For
- Brazilian Portuguese Fluency
- B2 level English (minimum requirement)
- Excellent verbal and written communication skills
- Comfortable using computers and navigating multiple systems
- Typing speed of at least 25 WPM with good accuracy
- Strong customer focus and problem-solving mindset
- Previous experience in customer support is an advantage
What Youll Get
- Performance bonus of up to 15% of your base salary
- Meal allowance of up to 80 EUR/month (based on attendance)
- Ongoing training and development opportunities
- Exposure to an international and multicultural workplace
Why Apply
This position is ideal for candidates looking to build a solid career in customer service while living in Athens. Youll gain valuable experience with a global company and develop skills that are highly востребованные in international environments.
