Customer Contact Specialist – Dutch & English Sofia

Sofia Bulgaria (On-site)
MonFri 09:3018:00 Hybrid option after 2nd month (based on performance)
Base Salary 100 EUR performance bonus 800 Welcome Bonus

About the Role

We are looking for fluent Dutch speakers with B2-level English to join our Customer Services team in Sofia.

As a Customer Contact Specialist you will provide phone support for CAK in the Netherlands answering daily inquiries related to the Social Support Act and Long-Term Care Act. Your work will primarily involve assisting callers with questions about outstanding balances direct debits administration and changes to these schemes.

Training will be provided for 12 weeks depending on the group size and progress.

Key Responsibilities

• Answer inbound calls professionally and efficiently
• Provide clear guidance on CAK regulations and procedures
• Assist customers with account management and updates
• Maintain accurate records of customer interactions
• Escalate complex cases according to internal procedures

Requirements

• Dutch (no Flemish accents)
• English proficiency at B2 level
• Valid residency card (EU citizens or refugee card) blue card or work permit not accepted
• Ability to work full-time on-site in Sofia
• Strong communication and problem-solving skills

Compensation & Benefits

• Base salary
• Performance bonus: 100 EUR
• 800 Welcome Bonus
• Monthly transportation/internet allowance: 50 BGN net
• Night shift pay (if applicable)
• Life event bonuses: 500 BGN (marriage childbirth/adoption graduation)
• Medical plan: health and dental coverage
• Life insurance
• Multisport Card (co-financed by employer)
• Discounts on goods and services

Relocation & Support

• Travel expense reimbursement up to 490 BGN after 6 months (requires receipts and e-tickets)
• Advance salary of 1056 BGN net available upon request
• Hotel accommodation booked for initial arrival by the Company
• Relocation support available under company guidelines

Contract & Timeline

• Full-time on-site contract with hybrid option after 2 months (performance-dependent)

Application Requirements

• Updated CV
• Valid residency card (EU or refugee)