Chief Billing Officer

Job Description: Chief Billing Officer (CBO)

Industry: Banking Financial Services Insurance Investment

Job Type: Full-Time

Reporting To: Chief Financial Officer (CFO) / Chief Operating Officer (COO)

Job Summary

The Chief Billing Officer (CBO) is responsible for overseeing the organizations end-to-end billing operations revenue assurance invoicing accuracy and collections processes. This role ensures timely and accurate billing across all financial products and services enhances revenue capture and improves cash flow management.

The CBO plays a key role in optimizing billing systems ensuring regulatory compliance and aligning billing operations with customer experience and organizational revenue goals.

Key Responsibilities

1. Billing Operations Management

Oversee end-to-end billing processes including invoicing reconciliation and collections

Ensure accurate and timely billing for all products and services (loans fees insurance premiums investment services)

Standardize billing procedures and controls across business units

Monitor billing cycles and resolve discrepancies

2. Revenue Assurance & Accuracy

Ensure accurate revenue recognition and billing alignment

Identify and prevent revenue leakage through strong controls

Implement revenue assurance frameworks and audit mechanisms

Collaborate with finance and FP&A teams on revenue validation

3. Systems & Process Optimization

Oversee billing systems platforms and automation tools

Drive digital transformation and process automation in billing operations

Improve billing efficiency scalability and accuracy

Ensure integration with core banking ERP and financial systems

4. Collections & Cash Flow Management

Lead collections strategy and improve receivables management

Monitor aging reports and reduce outstanding receivables

Implement effective credit control and collection policies

Collaborate with treasury and finance teams on cash flow optimization

5. Regulatory Compliance & Governance

Ensure billing practices comply with financial regulations and internal policies

Maintain audit-ready documentation and reporting

Collaborate with compliance audit and legal teams

Address customer disputes and regulatory queries related to billing

6. Customer Experience & Dispute Resolution

Enhance billing transparency and customer satisfaction

Resolve billing disputes and ensure timely communication with clients

Improve billing clarity accuracy and accessibility

Support customer-centric billing solutions

7. Leadership & Team Management

Lead and develop billing collections and revenue assurance teams

Establish KPIs and performance standards

Foster a culture of accountability accuracy and continuous improvement

Support talent development and succession planning

Key Requirements

Education

Bachelors or Masters degree in Finance Accounting Business Administration or related field

Professional certifications (e.g. CPA ACCA CMA) are preferred

Experience

1015 years of experience in billing revenue operations finance or accounting

Proven experience in senior leadership roles (e.g. Head of Billing Revenue Operations Leader)

Experience in banking financial services insurance or investment sectors is highly preferred

Skills & Competencies

Strong knowledge of billing systems invoicing and revenue processes

Understanding of financial regulations and compliance requirements

Expertise in revenue assurance and reconciliation

Analytical and problem-solving skills

Leadership and team management

Excellent communication and stakeholder engagement

Customer-focused mindset

Key Performance Indicators (KPIs)

Billing accuracy and error rates

Revenue leakage and recovery metrics

Days Sales Outstanding (DSO) and collection efficiency

Timeliness of billing cycles

Customer satisfaction related to billing

Compliance and audit results

Preferred Attributes

Experience with ERP and billing platforms (e.g. SAP Oracle)

Exposure to digital billing and automation solutions

Experience in large-scale or multinational financial institutions

Strong collaboration with finance IT and operations teams

Compensation & Benefits

Competitive executive salary

Performance-based incentives

Executive benefits and allowances