Repair and Service- Customer Service Representative II

Location: Portland ME
Schedule: MondayFriday 8:00 AM 4:30 PM

Are you interested in learning about industrial equipment and building a long-term career with a stable company Whether you have hands-on mechanical experience or simply enjoy understanding how things work this could be a great opportunity for you.

Were hiring a Repair & Service Customer Service Rep to support our Repair Service Shop in Portland ME.

This role is ideal for someone who is mechanically inclined or someone who is motivated and eager to learn.

Were willing to train the right person who brings strong organization skills curiosity and a customer-focused mindset.

What Youll Do
Youll work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment such as:
Gearboxes
Hydraulic cylinders & power units
Process pumps
Blowers & vacuum pumps
Other industrial rotating equipment

Key responsibilities include:
Review teardown information with technicians to build detailed repair quotes
Source products from branch inventory distribution centers or supplier inventory
Work with third-party vendors for pricing and availability
Follow up on open vendor quotes to ensure timely turnaround
Send completed quotes to internal sales for customer submission
Partner with Account Representatives to ensure customer satisfaction

What Were Looking For
Mechanical aptitude or a strong interest in learning industrial products and repair processes
Ability or willingness to learn to interpret schematics and mechanical parts
Strong organizational and follow-up skills
Strong attention to detail and communication skills
Comfortable coordinating with vendors and internal teams
Industrial distribution or repair experience is a plus

Why Join Us
Stable growing industrial distribution company
Collaborative team-oriented work environment
Empowered role with autonomy and trust
Consistent MondayFriday schedule supporting work-life balance
Long-term career growth and advancement opportunities

If you enjoy solving mechanical problems and want a professional office environment with a solid team apply today!

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.