Customer Service – Dutch & English

Porto Portugal (Hybrid)
24/7 Rotational Shifts MondaySunday 2 days off per week
Salary per 14 months 150 per 11 months
Welcome Bonus: 1500 (paid in 12 monthly installments)

About the Role

We are seeking Dutch-speaking Customer Service Representatives to join a leading Diabetes Medical Devices this role you will provide professional support to customers assisting them with inquiries product guidance and troubleshooting while maintaining high-quality service standards.

This position operates on rotational shifts including occasional night shifts (22:0007:00). Candidates must be comfortable working in a 24/7 schedule.

Key Responsibilities

• Provide customer support via phone email or chat in Dutch and English
• Assist customers with product-related questions and guidance
• Maintain accurate records of interactions and customer requests
• Escalate complex issues following internal procedures
• Ensure high customer satisfaction through professional and timely responses

Requirements

• Fluent in Dutch and English (C1)
• Ability to work rotational shifts in a 24/7 environment
• Eligibility to work in Portugal:
  • EU ID or Residence Card
  • Valid Work Visa (Type D) AIMA Appointment Scheduled NIF
  • Expired Work Visa (Type D) AIMA Appointment Attended NIF
  • Manifestação de Interesse
• Night shift flexibility preferred but not mandatory every month

Compensation & Benefits

• Base salary per 14 months 150 attendance bonus per 11 months
• Welcome Bonus: 1500 (distributed monthly in first year)
• Meal allowance: 7.63 per day
• Health insurance: from day 1 (monthly contribution required free after 6 months)
• Relocation support available for candidates inside and outside Portugal

Application Requirements

• Updated CV
• Proof of eligibility to work in Portugal
• Willingness to work in rotational shifts including occasional nights