O2C Lead

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

The O2C Lead (Order-to-Cash) is responsible for managing receivables performance while handling key customer accounts credit queues management bank management and supporting the team. The role focuses on resolving escalations improving collection outcomes and ensuring receivables are actively monitored and controlled.

What youll do as an O2C Lead (Order-to-Cash):

Employees employed in the role of O2C Lead shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage a portfolio of key customer accounts and oversee complex highrisk collection cases to mitigate exposure and support cashflow objectives
• Ensure adherence to approved Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for sales orders in credit queues including timely review and release
• Act as the primary escalation point for critical customer payment and internal O2C issues owning resolution of highimpact disputes and delays
• Review cash application activities and validate the accuracy of customer account balances ensuring discrepancies are identified and resolved promptly
• Monitor Accounts Receivable aging and lead targeted actions to reduce overdue aged and highvalue balances
• Prepare review and lead weekly AR Aging discussions with collections team members providing direction accountability and followup on action plans
• Guide coach and support team members on effective collections strategies dispute handling and professional customer communications
• Review customer followups and collection activities to ensure consistency quality and compliance with collections policies
• Partner closely with Sales Operations PMO and crossfunctional & regional teams to resolve disputes remove payment barriers and improve collection outcomes
• Identify recurring delays dispute drivers and process inefficiencies within the O2C cycle and support continuous improvement initiatives

What you will bring to the team:

Requirements

• 3 5 years of experience as Lead Accounts Receivable / O2C
• Strong experience of managing:
  • Customer collections
  • Dispute handling
• Ability to handle escalations and complex customer scenarios
• Experience supporting or guiding team members
• Understanding of AR aging and collections behavior
• Experience working with ERP systems

Education

• Bachelors degree in Accounting Finance Business Administration (Finance preferred) or an equivalent field

Zones offers a comprehensive Benefits package

At Zones we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance optional health insurance EOBI and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT sales engineering or operations Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

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