Administrator Hospitality Support Services

• Waikato Hospital
• Permanent Part time 32 hours per fortnight / 0.4 FTE

Are you a highly organised tech-savvy individual with a passion for exceptional customer service

Do you thrive in a dynamic environment where no two days are the same

Health New Zealand Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are looking for a dedicated and enthusiastic Administrator to join our Hospitality Support Services team.

This role is unique because youll administer a wide range of essential services. From providing front-line customer support at our busy enquiries desk to coordinating meeting rooms issuing ID cards and overseeing uniform distribution youll ensure everything runs seamlessly.

Youll support the key administrative processes that keep our hospital running smoothly and create a welcoming experience for patients visitors and staff alike.

Be ready to build strong relationships and become an indispensable part of our dedicated team. If youre a quick learner who goes the extra mile and thrives in a supportive team this is for you!

We need someone who is a quick learner tech-savvy and possesses great customer service skills. Youll be someone who consistently goes the extra mile and is a true team player ready to contribute to our collaborative environment.

This is a 0.4 FTE role working 32 hours per fortnight. Shifts are rostered between 7:30 AM and 8:00 PM Monday to Friday and 8:00 AM to 4:30 PM Saturday and Sunday.

Shifts will be mostly 4 hours in length with some 8-hour shifts as per roster requirements.

Key responsibilities:

• Provide Front-Line Customer Service: Youll be the welcoming first point of contact for patients visitors and staff assisting with enquiries directions and managing the busy enquiries desks.
• Deliver Comprehensive Administrative Support: This includes handling general office duties precise data entry report generation and managing service orders and invoicing.
• Coordinate Essential Hospital Services: Youll oversee meeting room bookings set up AV equipment prepare catering spaces and manage uniform distribution from sizing to returns.
• Manage ID Cards and Support Operational Needs: Youll be responsible for issuing ID cards and assisting with crucial tasks related to linen laundry and cleaning audits.
• Assist with Volunteer Coordination: Your role will also involve supporting the daily monitoring data collection and recruitment efforts for hospital volunteers.

Clickhereto view the position description.

About you

Required skills and experience

• Excellent English communication skills.
• Demonstrated ability with customer service and written and oral communication.
• Experience in administrative support /receptionist / office.
• Proven competency in computer skills Microsoft Office
• Ability to use initiative and be organised and methodical with processes.

About our Team/Service

The Hospitality Support Services team plays a crucial role in creating a seamless and supportive environment for all our staff visitors and most importantly our patients. Our department is dedicated to providing top-notch services in meeting room coordination and AV catering ID cards issuance uniform distribution cleaning and sanitation linen management washroom maintenance facilities management rural security and attendants Enquiries desks and the seamless integration of volunteers and chaplains.

Working at Health New Zealand

Health New Zealand Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori Pacific disabled and rainbow communities.

How to Apply

To apply please click Apply online or apply via our Waikato Careers website by clickinghere

All applications must be submitted through our online careers portal before 11:59 pm on 21 April 2026. If you have any questions about the role please contactKaitlin Bassonat

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.