Customer Care Analyst Order Management (12 months contract) (Global Business Services)

Job Description

Your Job

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking this role youll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities:

• Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts drive efficiencies and improve overall business results.

Primary responsibilities include: -

• Managing and processing customer orders that are received via EDI fax or email.

• Acting as a liaison between Sales Supply Chain and Accounts Receivable to address order management issues that are impacting delivery service and sales.

• Investigating and processing credits in relation to short-supply over-supply damaged and returned goods.

• Administering daily reporting for backorders block orders via EDI and incomplete sales documents.

• Coordinate with 3rd party logistic team in warehouse/Distribution Center to ensure timely fulfillment of orders processed.

• Provide phone support for order management related enquiries product knowledge technical questions complaints and general customer queries.

• Provide email responses to internal and external customers around queries relating to order management invoicing dispatch claims and returns.

• Offering exceptional customer service experience through strong communication skills (written and verbal).

• Adhere and comply with standard work practices in line with Kimberly Clarks policy procedure and work instructions.

• Provide customers with immediate and relevant feedback and information relating to service delivery order etas stock information pricing and claims received via phone or email.

• Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.

• Acting as intermediary between Customer Service Customer Care Warehouse and Marketing for unusual enquiries and non-standard requests.

• Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.

• Support the development of a culture of continuous improvement by supporting LEAN concepts tools and methodologies to eliminate waste in all its form.

• Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the fact millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals like you.

At Kimberly-Clark youll be part of the best team committed to driving innovation growth and impact. Were founded on 151 years of market leadership and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development. You love what you do especially when the work you do makes a difference. At Kimberly-Clark were constantly exploring new ideas on how when and where we can best achieve results. When you join our team youll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center. To succeed in this role you will need the following qualifications:

Qualifications/Education/Experience Required:

• Degree in Supply Chain area logistics warehousing order management

• Minimum 3-5 years of relevant working experience and preferably in the same capacity.

• Sales exposure or experience is desirable.

• An independent resilient and proactive person with a high degree of maturity analytical skills integrity & initiative.

• A good team player with good communication & interpersonal skills.

• Excellent command of written and oral English with strong interpersonal negotiation & influencing skills.

• Demonstrate high ability to meet deadlines

• Knowledge of internal control procedures policies and practices with strong Continuous Improvement (CI) mindset.

• Knowledge in SAP will be an added advantage.

• Experience in an FMCG an added advantage.

• Having worked in a Shared Service Centre (SSC) would be an added advantage.

Total Benefits

Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. For a complete overview see .

Great support for good health with medical dental and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center occupational health nurse and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness injury or other unexpected events.

Additional programs and support to continue your education adopt a child relocate or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime please check out the careers website.

And finally the fine print.

For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests which may include drug screening background check and DMV check.

No Relocation:

This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation support for this role.

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