INDirectorRTMCustomer ConsultingAdvisoryGurugram

Job Description & Summary

A career withinConsultingServiceswill provide you with the opportunity to help our clientsleveragetransformationto enhance their customerexperiences.

Shape how Indias industrial champions grow.

We are looking for aDirectorto leadhighimpactcustomer sales marketingserviceand growth transformations for leading players in Auto BuildingMaterialsand Industrial Products. This role sits at the intersection of strategy sales marketing servicedigitaland execution on the ground.

*Responsibilities:

1. Lead client transformations across salesmarketingand service

Partner with CXOs and business heads to define the customer sales marketing and service transformation agenda.

Translate boardroom ambition into clear roadmaps withmeasurableimpact across revenue acquisition retentionloyaltyand service experience.

2. Design winning commercial and growth strategies

Develop growthmarketentryandgotomarketstrategies for priority segments and channels.

Shape programs on channel and influencer strategy distribution expansion salesforce effectiveness trade marketing/ loyalty programs key account management and broaderroutetomarketoptimization.

Support pricing and portfolio strategy to drive profitable sustainable growth.

Lead omni-channel transformation define the role of physical digital and hybrid channels and create seamless customer and influencer journeys.

Drive e-commerce and marketplace acceleration where relevant (e.g. B2B platforms e-retail D2C) incl. assortment contentpromotionsand partner management.

3. Drive digital- andAIledtransformation

Identifyuse cases where digital data and AI can transform sales marketingserviceand channel performance.

Work with client and internal teams to design and implement solutions (e.g. digital tools for salesforce and influencersselfserviceportals personalization enginesnextbestactionmodels performance dashboards).

Build adoption and embed new digital ways of working.

4. Drive execution and impact on the ground

Lead multidisciplinary teams to pilotscaleand institutionalize new practices across regions and channels.

Set up performance dashboards reviewcadencesand governance to ensure impact is delivered and sustained.

5. Bring insight and innovation

Use dataanalyticsand market research to uncover growth opportunities customer painpointsand channel gaps.

Stay ahead of sector trends (e.g. digital channels influencer ecosystems loyalty productivity tools) and convert them into pragmatic implementable solutions.

6. Build capability for clients and our firm

Coach client teams on new processes tools andbehavioursacross salesmarketingand service.

Mentor junior consultants and contribute to building our Customer Transformation practice.

*Mandatory skill sets

• Demonstratedtrack record/ exposure to

• Growth market entry andgotomarketstrategy.

• Channel distributordealerand influencer management (including loyalty and incentive programs).

• Sales execution salesforceeffectivenessand key account management.

• Marketing and brand / portfolio strategy including activation and campaign effectiveness.

• Customer service and experience design includingpostsalesand lifecycle management.

• Pricing value propositiondesignand mix / margin improvement.

• Digital anddataledinitiatives in salesmarketingor service (e.g. CRM digital tools analytics AI use cases).

• Operating model and organization design including performance management and governance for frontline and commercial teams.

*Preferred skill sets

Skills and Behaviors

• Strong structuredproblemsolvingand analytical skills; comfort working with quantitative and qualitative data.

• Ability to engage and influence senior stakeholders; confident inCXOleveldiscussions.

• Clear impactful communication and storytelling can convert complex analysis into simple persuasive narratives.

• Highlearning agility quickly understands new sectors clients and topics and translates them into action.

• Strongcandoattitude proactivehandsonand resilient in ambiguousfastchangingenvironments.

• Collaborative leadership style; able to leadcrossfunctionalteams and work effectively with client counterparts.

• Willingness to travel and spend time on the ground with clients and channel partners.

*Years of experience

• Preferred consulting background (Big 4&AD Level)

• Relevant work experience 3 yearspreferred ofconsulting experience.

*Education Qualification

• 812 years of relevant experience either:

• Intoptierconsulting firmsorInleadingConsumer / Retail and Durablesplayers in roles spanning strategy sales marketingserviceor digital.

• MBA or equivalent from TierI institutes (e.g. IIM A/B/C/I/K/L ISB SPJIMR XLRI MDI FMS) or strongTierIIinstitutes (other IIMs IITVGSOM XIMB NMIMS IMTG SIBM) or an equivalent strong academic profile.