Service Manager Land Rover Lynnwood

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Land Rover Lynnwood is looking for a dynamic Service Manager to join their team!

The Service Manager is responsible for the performance of our service business while creating an inviting atmosphere for our customers and this role the Service Manager will plan train lead and monitor the performance of service staff. You will work hand in hand with the General Manager to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

As a Service Manager you will be responsible for the following:

• Set a clear vision and goals for the Service Department to achieve targeted performance

• Coach develop engage and motivate the team to achieve key goals and performance expectations

• Attract develop and retain the very best talent for the Service Department

• Creating an exceptional customer experience to drive customer loyalty

• Analyze the business to determine shortfalls and develop action plans to improve performance

• Drive the business through a high level of involvement in the day-to-day operations

• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones

• Listen to client complaints and assist in addressing their issues and resolving challenges

• Follow up with customers to obtain feedback and ensure they are satisfied with received service

What you need to be successful:

• 3 to 4 years of experience running an automotive service department is required

• High-line experience strongly preferred

• People oriented earn customers and employees loyalty with a positive and energetic personality

• Ability to build strong teams and lead by example

• Desire to recruit coach train and mentor service staff to exceed their goals

• Self-motivated enthusiastic presence in a team environment

• Strong written and verbal communications skills

Total Target Compensation: We offer competitive wages that are commensurate with job-related skills experience relevant education or training and geographic location starting in the range of $150k - $160k (DOE)

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INDRA

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays Bereavement and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.