Oracle EBS O2C Functional Analyst

Role:Oracle EBS O2C Functional Analyst

Company Name : WillWare Technologies

Work Model : Remote / Contract

Work Time :UK Shift timings 2:30 PM to 11:30 PM /Night Shift (6:30 PM to 3:30 AM)

Experience : 8 Years

Job Summary:

This is a senior hands-on operational support role focused on stabilizing and
optimizing end-to-end Order-to-Cash (O2C) processes within a regulated medical device
environment delivered through a managed services POD model. The role demands deep
execution-level expertise strong backend troubleshooting capabilities intercompany transaction
knowledge and active support during financial close cycles with clear ownership of
transactional accuracy and day-to-day operational stability.

Environment: Oracle E-Business Suite R12.2 (Order Management Advanced Pricing
Configurator Shipping Accounts Receivable ECC).

Responsibilities:

Order-to-Cash Execution

• Support Order Management Advanced Pricing Configurator Shipping Execution and downstream AR interfaces.
• Troubleshoot stuck or errored sales orders deliveries pick releases ship confirmations and interface failures.
• Support OM-to-AR invoicing revenue-impacting issues and accounting failures.
• Provide senior operational support during month-end quarter-end and year-end close cycles.

Configurator & BOM

• Support Oracle Configurator models rules and validations for configured medical device items.
• Ensure correct BOM explosion pricing fulfilment and shipping behaviour for configured orders.
• Coordinate with Manufacturing and Planning teams to ensure configurator changes align with execution and supply constraints.

Logistics Freight & Carrier Integrations

• Support FedEx and UPS integrations including shipment creation label generation freight charges and confirmations.
• Troubleshoot freight handling and tax determination issues across OM Shipping and AR.

Intercompany & Process Constraints

• Support intercompany O2C flows including IR/ISO sales orders transfer pricing and defaulting rules.
• Understand and troubleshoot process constraints impacting booking shipping invoicing and revenue recognition in multi-org environments.

Analytics & ECC

• Support Oracle ECC dashboards for O2C and Manufacturing KPIs.
• Ensure transactional accuracy and consistency between Oracle EBS and ECC analytics.

Backend Analysis & Operational Support

• Possess a working understanding of Oracle EBS O2C table structures (OM Shipping AR).
• Ability to write SQL / PL-SQL queries to analyze issues directly from backend tables when required.
• Provide L1/L2 production support and P1 on-call coverage.
• Perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
• Ensure compliance with FDA ISO 27001 and audit requirements.

Qualifications:

• 7-10 years of hands-on Oracle EBS Order-to-Cash functional experience.
• Strong troubleshooting expertise across OM Advanced Pricing Configurator Shipping and AR.
• Experience with freight tax ATP/GOP RMAs and close-critical O2C processes.
• Good working knowledge of backend O2C tables with ability to use SQL / PL-SQL for analysis and issue resolution.
• Experience supporting intercompany O2C flows and regulated medical device environments.
• Salesforce EDI and third-party logistics integration experience preferred.
• Familiarity with ITIL-based production support models.
• Bachelor's degree in Business IT or related field.

Certifications:

• Oracle EBS Order-to-Cash (preferred)
• ITIL (preferred)

Required Skills:

Oracle E-Business SuiteOracle EBSOrder ManagementO2COrder-to-Cash