Sr. Program Manager, Network Health Insights, AM DSP Network Health

At Amazon were working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders no matter how large or small are delivered as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.

We are looking for a Sr. Program Manager to join the Last Mile DSP Network Health Team. This person will be accountable for Director level goals and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Sr. Program Manager will own building and reporting partner insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal account managers operations tech and other internal teams to understand the business and refine models to more quickly identify risks in the DSP network.

You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that scale worldwide 2) can develop data-based insights and turn them into actionable information 3) have a desire to learn new areas of the business and able to apply those learnings to your own work and 4) clearly communicate both verbally and in writing to drive buy-in and adoption across a diverse group of stakeholders with competing priorities.

We are seeking a bar-raising candidate who will be able to:
Develop scalable frameworks that will drive quality insights regarding DSP partners
Build reporting mechanisms to identify trends in the network and enable Network Health and partner teams to make decisions quickly
Partner with cross-functional stakeholders across various organizations geographies and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful
Analyze metrics and patterns of behavior to inform business decisions
Operate and deliver in a fast-paced environment

Key job responsibilities
Define the strategic direction and build roadmap to develop against
Build/design/refine frameworks to evaluate business relationships and identify varying risk within the DSP network
Oversee the development and improvement of existing insight processes
Integrate findings with partner team to influence Amazon Logistics and DSP engagement
Communicate with senior management and other business/technical partners on program decisions roadmap status and risks
Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting
Work in partnership with global partner teams to help drive worldwide parity across Network Healths frameworks
Create maintain and disseminate program information on a regular basis to senior leadership teams and key stakeholders.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience defining and executing program requirements

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 104100.00 - 155400.00 USD annually