Room Attendant

Job Summary

The PM Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive courteous and efficient service to all guests.

Essential Duties and Responsibilities include the following other duties may be assigned. Maintain complete knowledge at all times of:

• All hotel features/services hours of operation.
• All hotel activities/events and details that pertain to them.
• All hotel and departmental policies and procedures.
• VIP guests special guest needs and Traces in assigned work areas.
• Maintain confidentiality of guest and hotel information.
• Interact with guests in a courteous polite and professional manner.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
• Attend to guest needs and requests in an attentive friendly courteous and professional manner.
• Ensure proper cleaning and sanitation guidelines of all guest rooms and suites (bedroom living area kitchen outdoor spaces bathroom) while adhering to hotel and department policies and procedures.
• Perform late service requests late departures and turndown service to guest rooms as assigned.
• Separate fold inspect and record linens in laundry (i.e. towels cleaning cloths etc.).
• Assist with checking and cleaning of public areas and employee areas.
• Maintain cleanliness and organization of the Housekeeping storage and laundry areas.
• Maintain cleanliness of the corridors around guest rooms.
• Replenish necessary items in guest rooms and report any supply shortages or discrepancies immediately.
• Ensure safety security and proper handling/usage of assigned master keys and communication devices.
• Ensure any lost and found items are properly reported recorded and submitted according to the hotel and departmental Lost and Found Policy.
• Ensure any vital information is passed on to the PM Supervisor(s) i.e. room damage lost and found routine maintenance etc. reporting any technical issues and maintenance needs.
• Maintain efficient communication with relevant individuals and departments regarding room status changes and updates.
• Legibly write update status of guest rooms on rooms assignment sheet as to department standards.
• Sign out nightly assigned cleaning supplies and return at shift end. Report any damages malfunctions or other discrepancies immediately.
• Use appropriate cleaning chemicals for designated surfaces according to OSHA regulations and departmental requirements.
• Maintain the organization safety and cleanliness of assigned areas.
• Assist team members as needed- fill in position when necessary- call offs high/low occupancy events etc.
• Must be able to cross-train in other Housekeeping and Laundry related areas.
• Work cohesively with co-workers outlets and departments while maintaining a positive can do attitude.
• Must be able to work under minimal supervision.
• Perform and complete additional duties assigned by management in a timely and efficient manner.

Competencies To perform the job successfully an individual should demonstrate the following competencies:

• Displays a high level of professional integrity and ethical conduct.
• Displays professional appearance and presence abiding by company standards.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change fast paced environment delays or unexpected events.
• Strives to continuously build knowledge and skills.
• Pays close attention to details.
• Identifies and resolves problems in a timely manner.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.
• Ability to be a clear thinker analyze and resolve problems while exercising good judgment.
• Demonstrates accuracy and thoroughness while maintaining a sense of urgency.
• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Constantly look for ways to improve and promote quality.
• Completes work in timely manner and meets specified deadlines.
• Observes and abides by all safety sanitation and security procedures.
• Uses equipment and materials properly.
• Follows instructions responds to management direction.
• Ability to perform job functions with minimal supervision.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or 1 - 2 Room Attendant or Turndown experience; or equivalent combination of education and experience. Luxury hotel experience preferred. High volume fast-paced work environment experience preferred.

Language Skills

Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one or two-step instructions.

Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

n/a

Certificates Licenses Registrations

n/a

Other Skills and Abilities

Intermediate English- verbal.

Proficient in Spanish- verbal (preferred).

Other Qualifications

Must be able to pass drug and background screening.

Must have flexible work availability- all shifts weekdays weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee will regularly stand; walk; use hands to finger handle or feel; reach with hands and arms; talk or hear; and smell. The employee will occasionally climb or balance; stoop kneel crouch or crawl. The employee will frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee ncounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee will occasionally be exposed to outdoor weather conditions. The noise level in the work environment is moderate.