ServiceNow Tech Lead

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a skilled ServiceNow Tech Lead with deep expertise and a passion for architecting enterprise-scale solutions within the financial services sector. Youll join a collaborative forward-thinking team where youll lead the design and delivery of impactful ServiceNow Financial Services and IRM solutions all in a fully remote environment. If you thrive at the intersection of technical leadership solution architecture and client collaboration and want the flexibility to do your best work from anywhere this role is for you.

Please note: Sponsorship is not available for this position.

Role Overview

In this position you will serve as a ServiceNow Technical Lead for the delivery team while partnering closely with the clients Enterprise Architecture group and ServiceNow teams. You will guide solution design ensure architectural alignment and help drive highquality implementations across ServiceNow financial services capabilities.

Key Responsibilities

Act as a technical authority with deep expertise in the ServiceNow ecosystem
Demonstrate strong hands-on experience with the ServiceNow platform particularly Financial Services Operations (FSO) and Customer Service Management (CSM) including application of the Financial Services Data Model within banking and insurance environments
Design develop and customize ServiceNow solutions using JavaScript and supporting technologies such as HTML CSS XML and REST/SOAP integrations
Build and maintain ServiceNow scripting components including Business Rules Script Includes UI Actions and other programmatic platform elements
Collaborate effectively within Agile delivery teams leveraging modern methodologies and tools in distributed or virtual environments
Lead or contribute to end-to-end ServiceNow implementations including configuration customization and deployment
Provide architectural leadership on at least one full FSO solution covering areas such as Financial Data Models dispute handling customer lifecycle management treasury operations payments cards lending and claims processing
Participate in ServiceNow FSO initiatives with responsibilities spanning requirements elicitation sprint planning demonstrations and stakeholder engagement
Apply strong solution architecture and technical design principles with an emphasis on enterprise-scale systems and Financial Services Operations
Translate enterprise architecture standards and frameworks into scalable maintainable technical solutions
Develop client- and server-side logic using ServiceNow APIs and JavaScript frameworks
Architect design configure and implement Financial Services Operations solutions within the ServiceNow platform
Demonstrate expert-level understanding of core ServiceNow concepts and modules such as CSDM CMDB and related data models
Leverage advanced analytical skills to troubleshoot complex issues manage competing priorities and deliver results in fast-paced environments
Apply working knowledge of ITIL principles and broader IT Service Management frameworks to solution design and delivery

Qualifications

10-15 years of hands-on experience delivering ServiceNow Integrated Risk Management (IRM) implementations and FSO required
Demonstrated experience in the IRM domain including time spent operating in an IRM Architect capacity
Proven capability in designing architecting and implementing ServiceNow IRM solutions with solid knowledge of the IRM data model plugins and accelerators
Strong client-facing communication skills with the ability to engage stakeholders effectively
Extensive experience building and supporting ServiceNow integrations with third-party and external systems
Working knowledge of front-end and scripting technologies such as HTML CSS AJAX Jelly JSON and AngularJS
ServiceNow Certified Implementation Specialist - IRM
ServiceNow Certified Implementation Specialist - Risk and Compliance
ServiceNow Certified Implementation Specialist - Vendor Risk Management
Familiarity with global regulatory standards such as GDPR ISO and similar frameworks (preferred but not required)

Preferred Education

Bachelors or Masters degree in a technology-related field such as Computer Science Engineering or Information Systems (e.g. B.E. BSc Computer Science MCA or )

Required Experience:

Staff IC

Column Technical Services is seeking a skilled ServiceNow Tech Lead with deep expertise and a passion for architecting enterprise-scale solutions within the financial services sector. Youll join a collaborative forward-thinking team where youll lead the design and delivery of impactful ServiceNow Fi...