Client Services Team Lead
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
AtQuadel we believe great work starts with great people. Thats why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. Were currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.
Quadelis an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on merit qualifications and business needs without regard to race color religion sex (including pregnancy sexual orientation gender identity) national origin age disability genetic information veteran status or any other legally protected status.
Reasonable Accommodation
Quadelis committed to providing reasonable accommodations to individuals with disabilities during the application interview and employment process. If you need assistance or accommodation due to a disability please contact Human Resources.
Background and Employment Eligibility
Employment withQuadelmay be contingent upon successful completion of a background check pre-employment drug test and verification of employment eligibility as required by law.
Drug-Free Workplace
Quadelmaintains a drug-free workplace in accordance with applicable federal and state laws.
At-Will Employment Statement
Employment withQuadelis at-will meaning that either the employee orQuadelmay terminate the employment relationship at any time with or without cause or notice in accordance with applicable law.
Notice to Applicants
This job posting does not constitute a promise or contract of employment.Quadelreserves the right to modify job duties requirements and benefits at any time as business needs evolve.
The Client Services Lead provides advanced programmatic support within the housing services program and serves as a senior resource for Housing Specialists. This role supports daytoday service delivery promotes compliance with program requirements and assists with quality assurance and staff development initiatives. The Lead works closely with the Client Services Supervisor to model best practices support complex cases and ensure high-quality client outcomes.
Duties and Responsibilities
- Serve as a lead resource for Housing Specialists by providing guidance technical assistance and support in daily service delivery
- Support the Client Services Supervisor in monitoring caseloads and service outcomes to ensure program goals and client needs are met
- Provide informal coaching mentoring and on-the-job training to Housing Specialists to reinforce program standards and best practices
- Assist with onboarding and training of new staff members
- Support compliance with all program requirements including documentation standards data entry reporting and funding guidelines
- Participate in case reviews and provide guidance on complex or escalated client cases
- Assist with quality assurance efforts including file audits service reviews and continuous improvement initiatives
- Collaborate with the Client Services Supervisor to identify staff training needs and process improvement opportunities
- Serve as a liaison between Housing Specialists and the Client Services Supervisor by communicating trends challenges and operational needs
- Participate in team meetings and interdepartmental coordination to support integrated client services
- Stay informed on relevant housing policies local resources and best practices in service delivery
- Perform other duties as assigned to support program operations
Qualifications
- High school diploma or equivalent required; associates or bachelors degree in Social Work Human Services or a related field strongly preferred
- Minimum of three (3) years of experience in social services or housing programs
- Prior leadership experience (formal or informal) such as mentoring training or lead responsibilities strongly preferred
- Must possess Rent Calculation Certification
- Strong understanding of housing systems clientcentered service delivery and compliance requirements
- Excellent communication organizational and problemsolving skills
- Ability to manage multiple priorities in a fastpaced environment
- Proficiency with case management systems and Microsoft Office Suite
- Demonstrated ability to work effectively with diverse populations and communities
Quadelis an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on merit qualifications and business needs without regard to race color religion sex (including pregnancy sexual orientation gender identity) national origin age disability genetic information veteran status or any other legally protected status.
Reasonable Accommodation
Quadelis committed to providing reasonable accommodations to individuals with disabilities during the application interview and employment process. If you need assistance or accommodation due to a disability please contact Human Resources.
Background and Employment Eligibility
Employment withQuadelmay be contingent upon successful completion of a background check pre-employment drug test and verification of employment eligibility as required by law.
Drug-Free Workplace
Quadelmaintains a drug-free workplace in accordance with applicable federal and state laws.
At-Will Employment Statement
Employment withQuadelis at-will meaning that either the employee orQuadelmay terminate the employment relationship at any time with or without cause or notice in accordance with applicable law.
Notice to Applicants
This job posting does not constitute a promise or contract of employment.Quadelreserves the right to modify job duties requirements and benefits at any time as business needs evolve.
Required Experience:
Senior IC
About Company
Explore Quadel for leading affordable housing solutions, training, and compliance support designed to optimize community impact.
