Senior Implementations Advisor

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Senior Implementations Advisor you will lead complex client implementations from planning through go-live ensuring solutions are configured tested and deployed to meet client business and technical requirements. You will work closely with clients project managers product and technical teams to resolve issues and mitigate risks. Your work helps our clients adopt Fiserv solutions efficiently and realize value quickly.

What youll do:

• Lead multiple concurrent client implementations from requirements validation and solution design through deployment and post-implementation stabilization.
• Collaborate with clients to understand business processes translate them into detailed implementation requirements and align them with standard product capabilities.
• Configure solution settings and workflows coordinating closely with technical product and quality assurance teams to ensure accurate setup and integration.
• Develop and execute implementation plans including timelines milestones test plans and cutover steps while tracking progress and managing risks and dependencies.
• Facilitate client testing activities including test case review defect triage and resolution ensuring readiness for production go-live.
• Create and maintain client-facing implementation documentation including configuration guides process flows and operational handoff materials.
• Provide subject matter expertise during and after go-live to support knowledge transfer issue resolution and smooth transition to ongoing support teams.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 8 years of experience in client implementations professional services or related roles delivering technology or payment solutions to external clients.
• 8 years of experience leading complex implementation projects including requirements analysis configuration testing coordination and go-live execution.
• Experience communicating with stakeholders at multiple levels managing issues and risks and creating implementation documentation and process artifacts in a client-facing environment.
• Experience using project tracking or collaboration tools (for example Microsoft Project Jira Smartsheet or similar platforms) to manage implementation activities and timelines.
• Bachelors degree or higher in business information systems computer science or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience implementing financial services banking merchant acquiring or payment processing solutions for enterprise or mid-market clients.
• Experience working in a matrixed environment with product engineering and operations teams to deliver client solutions.
• Professional certification in project management or business analysis (for example PMP PMI-ACP CBAP or equivalent) or equivalent combination of training and experience.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.