Manager, HR Systems & Operations

Responsibilities

HR Operations

• Oversee day-to-day HR operations and employee lifecycle transactions including hires transfers promotions compensation changes leaves terminations and reorganizations

• Ensure timely and accurate processing of employee changes in Workday

• Oversee HR inbox management and triage to ensure timely responses and issue resolution

• Monitor service levels and improve responsiveness to managers employees and HR partners

• Ensure consistency and accuracy in HR operational practices

HR Systems & Workday

• Manage day-to-day Workday support and enhancement activities for HR

• Partner with the HRIS Analyst on Workday testing upgrades implementations enhancements business processes and issue resolution

• Coordinate system-related priorities testing plans and release management

• Identify opportunities to better leverage Workday functionality and reduce manual processes

• Serve as a bridge between functional HR teams IT and the HRIS Analyst

Documentation Policies & Process Improvement

• Oversee the creation organization review and maintenance of HR SOPs process maps templates and team documentation

• Ensure documentation remains current and reflects actual practice

• Support policy review cadence and coordinate with stakeholders to update policies as needed

• Identify inefficiencies gaps and pain points and recommend process improvements

• Lead or support projects related to operational efficiency compliance service delivery and user experience

Data Reporting & Compliance

• Partner with the HRIS Analyst to ensure strong HR data integrity governance audits and reporting

• Monitor recurring audits and compliance-related processes

• Support leadership reporting and ensure data accuracy for decision-making

• Help maintain position control processes and ensure changes align with organizational governance standards

• Ensure compliance with employment regulations internal policies and institutional requirements

Team Leadership & Work Management

• Supervise and support the HRIS Analyst and HR Coordinator

• Assign prioritize and monitor day-to-day work across the team

• Ensure work is completed accurately timely and consistently

• Provide coaching training and performance feedback to team members

• Serve as the primary escalation point for operational issues before they move to the Director

• Identify workload gaps process inefficiencies and resource needs

Qualifications
Required

• Bachelors degree in Human Resources Business Information Systems or a related field

• 5-7 years of HR operations HRIS and/or HR systems experience.

• Demonstrated knowledge and experience with process improvement documentation and project management.

• Direct experience with and deep knowledge of HR systems structure functions and processes.

• Strong analytical organizational and problem-solving skills

• Ability to balance strategic priorities with hands-on operational execution

• Strong communication and relationship-building skills across all levels of the organization

Preferred

• Direct Workday experience in HCM Recruiting Benefits and Absence modules

• Prior supervisory or team leadership experience

• PMP certification