Telephone System Operator (Full Time, Days)
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Job Location:
Monthly Salary:
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Job Specific Duties:
- Answers and screens calls in a professional courteous and timely manner.
- Connects calls for patients doctors and employees requiring assistance.
- Announces in-house calls for voice paging beeper pages emergency calls other codes and other information requests.
- Announces various codes in accordance with emergency plans.
- Receives Code Blue and Rapid Response for inpatients phone calls follows through and completes the Code Blue and Rapid Response processes.
- Answers and transfers video calls for TeleHealth program.
- Provides direction to NCHS locations.
- Records emergency and in-house messages for physicians when offices are closed.
- Reports equipment that is not in good working condition in a timely manner.
- Updates NCHS on-call schedule
Knowledge/Skills/Abilities:
- Able to communicate effectively in English both verbally and in writing in a clear concise courteous and prompt manner with all internal and external customers.
- Fluent in Spanish strongly preferred.
- Able to maintain confidentiality of sensitive information.
- Able to follow complex and detailed written and/or verbal instructions to solve problems.
- Able to establish necessary professional relationships and interact effectively with internal and external customers.
- Able to adapt and react calmly under stressful conditions in pleasant manner.
- Able to learn work related software application(s) and effectively use them.
- Able to relate cooperatively and constructively with customers and co-workers.
(EOE DFW)
8/13/19
Job Summary:
Operates telephone system and provides customers with information about Nicklaus Childrens Health System (NCHS) locations and services. Performs various communication and clerical duties.
Minimum Job Requirements:
- 1 year of working experience providing customer service over the phone.
- Basic proficiency in Microsoft Word and Outlook.
