Manager, Technical Operations Center

WHO WE ARE

Headquartered in New York City Take-Two Interactive Software Inc. is a leading developer publisher and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games 2K and Zynga. Our products are designed for console gaming systems PC and mobile including smartphones and tablets. We deliver our products through physical retail digital download online platforms and cloud streaming services. The Companys common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at .

While our offices (physical and virtual) are casual and inviting we are deeply committed to our core tenets of creativity innovation and efficiency and individual and team development opportunities. Our industry and business are continually evolving and fast-paced providing numerous opportunities to learn and hone your skills. We work hard but we also like to have fun and believe that we provide a great place to come to work each day to pursue your passions.

THE CHALLENGE

As the Manager of the Technical Operations Center (TOC) you will lead Take-Twos Austin-based and international TOC teams serving as the primary responders for our global infrastructure. This 24x7 team composed of first-line site reliability and senior engineers is responsible for the initial triage of critical business platforms public cloud services and on-premises compute network and storage. Your leadership will ensure the constant availability and peak performance of services essential to our worldwide operations.

In addition to infrastructure response the TOC Manager oversees Take-Twos Problem and Change Management practices. You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB) and the effectiveness of our Problem Management practice focusing on root cause analysis post-incident reviews and proactive trend analysis to prevent future service disruptions.

WHAT YOULL TAKE ON

• Oversee Take-Twos global Technical Operations Center (TOC) staff including front-line first-responder senior and site reliability engineers ensuring 24x7 availability and performance of critical business services.
• Direct first response and triage efforts for the global infrastructure footprint encompassing self-hosted compute storage network critical business services and public cloud infrastructure.
• Lead the consolidation and streamlining of TOC/NOC staff into regional centers aligning resources for function and location.
• Drive continuous operational improvements by implementing standardized communications and a governed iterative process for creating and updating runbooks ensuring all new monitoring intake is documented.
• Improve operational efficiency and incident response focusing on reduced Mean Time To Resolve (MTTR).
• Manage L1/L2 safe manual workload execution and coverage including end-user facing synchronous and asynchronous workloads including onboarding and post-onboarding provisioning.
• Refactor and align standardized operations functional roles in collaboration with other teams such as Advanced Operations Global Support and Systems Engineering.
• Develop the TOC into a resident Observability center of excellence and an operational analytics capability supporting internal and external workloads.

WHAT YOU BRING

• 5 years of relevant experience in large-scale production networks or systems operations with a strong background in site reliability engineering (SRE) principles.
• Proven experience leading globally distributed 24x7 operational teams and managing major incident handling.
• Strong technical background in managing and maintaining global infrastructure including a firm understanding of:
  • Public Cloud Providers: AWS GCP and Azure.
  • Operating Systems: Linux and Windows in production environments.
  • Virtualization: VMware Proxmox KVM or Hyper-V.
  • Infrastructure as Code (IaC) Concepts: Terraform or Ansible.
• Exceptional communication and collaboration skills with the ability to clearly articulate technical concepts to both technical staff and senior management.
• Experience ensuring operational activities are thoroughly documented and compliant with audits.
• A bias towards automation and optimizing operational workflows for service delivery.

WHAT WE OFFER YOU

• Great Company Culture. Ranked as one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company.
• Work Hard Play Hard. Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes company parties game release events monthly socials and team challenges.
• Benefits. Medical (HSA & FSA) dental vision 401(k) with company match employee stock purchase plan commuter benefits in-house wellness program broad learning & development opportunities a charitable giving platform with company match and more!
• Perks. Fitness allowance employee discount programs free games & events and stocked pantries.

Take-Two Interactive Software Inc. (T2) is proud to be an equal opportunity employer which means we are committed to creating and celebrating diverse thoughts cultures and backgrounds throughout our organization. Employment at T2 is based on substantive ability objective qualifications and work ethic not an individuals race creed color religion sex or gender gender identity or expression sexual orientation national origin or ancestry alienage or citizenship status physical or mental disability pregnancy age genetic information veteran status marital status status as a victim of domestic violence or sex offenses reproductive health decision or any other characteristics protected by applicable law.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram WhatsApp or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Twos in-house recruitment team will only contact individuals through their official Company email addresses (i.e. via a email domain). If you need to report an issue or otherwise have questions please contact