Quality Assurance Program Management

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Job Description:

Together we are Marken UPS Healthcare Precision Logistics.As the clinical and advanced therapy part of UPS Healthcare we reach patients faster with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio including Polar Speeds in-network pharmacies we are optimally positioned to keep our clients competitive in an increasingly complex market.

The Quality Assurance Program Management is a customerfacing role responsible for evaluating onboarding and managing technologyenabled opportunities involving API and EDI connectivity. This position serves as the primary bridge between customers Sales Quality and Warehouse Management System (WMS) Operations ensuring connectivity solutions are feasible scalable and aligned with operational capabilities.

This role requires a blend of technical acumen strong communication skills and the ability to lead through influence. This position will not have direct reports but will work closely with Business Development Directors and crossfunctional partners to vet opportunities manage a connectivity pipeline and support successful account setup and execution.

Key Responsibilities

Customer & Opportunity Management

• Act as a customerfacing program manager for API and EDI connectivity initiatives representing the organization with professionalism and confidence

• Partner with Business Development Directors to vet and solution new opportunitiesassess technical and operational feasibility and support solution positioning

• Serve as a subjectmatter liaison during presales and onboarding discussions related to system connectivity

Connectivity & Program Execution

• Lead integration and account setup from intake through readiness ensuring alignment across technical operational and quality requirements

• Translate customer requirements into clear actionable inputs for technical and operational teams

• Maintain oversight of the connectivity opportunity pipeline tracking status risks and dependencies

CrossFunctional Leadership

• Collaborate closely with:

  • Sales / Business Development

  • Quality

  • WMS Operations and technical teams

• Lead initiatives throughinfluence rather than authority driving accountability alignment and timely decisionmaking

• Identify risks constraints and integration challenges early and communicate them clearly to stakeholders

Communication & Documentation

• Produce clear professional written materialsincluding requirements summaries customer communications and internal alignment documentation

• Facilitate working sessions and discussions with internal teams and customers ensuring clarity on scope roles and expectations

Required Qualifications

• Bachelors degree preferred

  • Degree in Computer Science Information Systems Engineering Supply Chain Business or a related technical discipline preferred

• Demonstrated experience working with or supporting integrations

• Strong written and verbal communication skills with the ability to present confidently in customerfacing settings

• Experience working crossfunctionally in a matrixed environment

• Proven ability to manage multiple initiatives or opportunities simultaneously

Preferred Qualifications

• Technical background or handson experience supporting system integrations connectivity or WMSadjacent solutions

• Experience in logistics supply chain life sciences or regulated operational environments

• Comfort engaging with both technical and nontechnical audiences

Key Competencies

• Customerfirst mindset with strong executive presence

• Ability to lead through influence and collaboration

• High attention to detail with the ability to see the broader program and pipeline view

• Calm structured problemsolving under ambiguity

• Strong organizational and prioritization skills

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $5385.00 per month to $8755.00 per month. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge skills and education/training and a candidates work experience.

Hired applicants may be eligible for Medical/prescription drug coverage Dental coverage Vision coverage Flexible Spending Account Health Savings Account Dependent Care Flexible Spending Account Basic and Supplemental Life Insurance & Accidental Death and Dismemberment Disability Income Protection Plan Employee Assistance Program 401(k) retirement program Vacation Paid Holidays and Personal time Paid Sick and Family and Medical Leave time as required by law.

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.

Pay Range: