Seasonal Customer Service Representative PDX Airport
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Enterprise Rent-A-Car at the Portland International Airportislooking to grow our Customer Service Representativeteam this summer!
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up.
Enterprise is a fun and friendly place where team work rules. We work hard and reward hard work. Its a fast-paced fun environment. If you enjoy a job where youre not staring at the clock this is the one for you!
Responsibilities
- Greets and answers customer questions and provides assistance based on each customers needs and requests by brand.
- Identifies and attends to the customer by name verifies rental agreement and reservation.
- Sell optional protection products upgrades fuel options and other additional equipment
- Ensures a pleasant smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
- Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
- Prepares all rental and return documents accurately and completely.
- Offers all customers assistance with directions maps local area information and appropriate service information.
- Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensures that the return date and time on the rental agreement is accurate.
- Reviews all charges at the time of vehicle return.
- Seek to improve job performance through self-assessment skill development training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Qualifications
- Must be at least 18 years old
- Must have a valid drivers license
- High school diploma or equivalent required
- No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related event on driving record in the past 3 years (DUI DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Required Experience:
Unclear Seniority
About Company
What’s a career at Enterprise Mobility all about? It’s a simple idea that leads to amazing careers for those who choose Enterprise Mobility. Search jobs here.
