Technical Specialist Internship

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Partnerships Department at Deliverect is a dynamic team of innovative thinkers and strategic executors dedicated to building and nurturing mutually beneficial relationships that drive shared success and growth within our ecosystem. By meticulously aligning partnership strategies with Deliverects overarching business goals we champion transparent and open communication throughout the entire relationship lifecycle fostering a climate of trust and collaboration. Committed to continuous innovation and growth we architect collaborations that redefine success within the Deliverect universe.

Your Impact:

As a Partner Specialist Intern at Deliverect based in Mexico City you will play a crucial role in managing channel activations providing support and updates to reseller partners and ensuring smooth onboarding processes.

You will also be responsible for coaching and educating partners on product features identifying areas for improvement and maintaining strong relationships. This role offers the opportunity to contribute to increasing efficiency within the white label partnerships team and fostering long term relationships by increasing engagement.

Role Details:

Fluency in English and Spanish required with strong written and verbal communication skills
Fluency in Mandarin/Cantonese is a strong asset but not mandatory
This is a full-time hybrid role with a flexible work schedule offering 3 days in our Mexico City office and 2 days from the comfort of your home.
One-year internship with the potential for an extension

What you will do:

Manage communications internally and externally for 3rd Party Delivery Channel activations with White Label Partners including workflows for food delivery platforms like DoorDash (DD) UE (UE) etc.
Provide comprehensive support and updates to partners on launch day ensuring smooth activations and following up on any issues.
Provide coaching best practices and 1:1 training to White Label Partners to maximize their performance.
Identify key trends in support and onboarding processes and develop new workflows to enhance efficiency and effectiveness.
Provide tier 1 support to partners via Slack or email and triage escalations to the support staff.
Provide feature support as a Deliverect subject matter expert working closely with partner sales or onboarding teams.
Stay updated on new features and integrations leading the White Label team on their utilization and providing training to internal and external teams.
Assist the Partner Manager Team with processing of Partner intake and commission statements

What you will Bring:

Once trained show a strong understanding of the Deliverect platform to showcase the Deliverect product its features and its capabilities to our partners.
Excellent communication and interpersonal skills both verbal and written to successfully communicate with partners and internal teams. Possess the ability to clearly explain the partnership process providing instructions and addressing partner concerns or inquiries promptly and professionally.
Project management abilities to successfully prioritise multiple partners with efficiency.
A genuine partner-centric mindset to provide a positive partner experience. Understanding and empathizing with partners needs challenges and goals will help you strengthen their engagement with Deliverect.
A solid technical aptitude to explain and creatively troubleshoot basic Deliverect software applications and technology issues.
Posess attention to detail when managing varying partner requests auditing large scale documentation and reporting on common issues.
The ability to adapt to changing circumstances and solve problems effectively. Self manage unforeseen challenges and adopt a resourceful and proactive solutions driven mindset.
Previous Restaurant POS Customer Support or 3PD (ie. Uber/Doordash) experience an asset

Join Our Innovative Journey:

At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.

What Youll Gain by Joining Us:

Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isnt just a buzzword our weekly releases and new features ensure youre always working on cutting-edge solutions.

Collaborate with a Global Team-Be part of a diverse international team that values transparency visibility and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market ensuring youre supported with what matters mostright where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us at emailprotected.

Ready to shape the future of commerce with us Explore our opportunities and apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Intern