Aftersales Training Jr. Manager

Key Responsibilities:

-Develop and execute strategic learning based on business priorities and brand requirements to build training and development programs addressing to aftersales business units.

- Design implement and evaluate training programs workshops and e-learning modules to address skills gaps and improve key dealer staff performance.

- Collaborate in synergy with other stakeholders (internal and external) to identify training needs and create tailored development plans.

- Analyze training effectiveness through various metrics/KPIs and propose reports with actions plans focused on to ensure or improve the KPIs results based on training actions.

- Manage the learning management system (LMS) and ensure its effective utilization across the Dealer Network.

- Develop and manage the training budget ensuring cost-effective allocation of resources.

- Stay current with industry trends and best practices in learning and development (including new learning technologies and platforms like IA digital contents micro and interactive learnings solutions)

1. Job Knowledge and Skills:

Other Knowledge Skills and Abilities

• Language: 100% bilingual (Spanish English)
• Must have: Solid project management skills with the ability to manage multiple initiatives simultaneously /Strong communication organization and presentation skills with the ability to engage diverse audiences
• Nice to have: Agile methodology (Agile learning or Desing thinking) Learning psychology Learning and talent Development certification
• Competencies: Collaborative leadership style with a vision for driving organizational growth through team development details focus autonomy mindset agility in decision making.

2. Years of Experience:

Previous Work Experience

• We are seeking dynamic professional training with a minimum of 5 years of experience in automotive industry (areas of product and technical training aftersales operations technical assistance)
• Proven track record in designing and implementing successful training programs
• Proficiency in learning management systems (LMS) and instructional design tools knowledge

3. Education

Education:

• Engineering Psychology Administration or Human Resources/Talent Development degree/career.

4. Specific Course/Certifications

Course/Certifications:

• Computer Skills: MS Office (Professional level) Experience in development tools to create engaging and interactive CBTs (Articulate- Storyline Rise Camtasia Captivate Canva etc.).
• Certifications (desirable): Project Management skills and/or People leadership experience Highly Preferred.

5. Travel Required

• Travel: 30%