DevOps SRE Intern

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale IA and Wilmington DE BTS provides innovative and customer-focused IT solutions to the majority of WRBCs 60 operating units across the globe. BTSs wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the Whats Next in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members but themselves and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles youd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team Right Technology Simple and Secure.

Being an Intern in our DevOps/Site Reliability Engineering (SRE) Team provides highly motivated and qualified students the

opportunity to gain handson experience in modern software delivery platform reliability and operational excellence. This role offers firsthand exposure to both DevOps /SRE practices including how we design build deploy operate and continuously improve reliable systems across onpremises platforms and cloudbased applications. Interns will learn how DevOps and SRE work together to enable fast safe software delivery while maintaining high standards for reliability scalability performance and security.

The intern will collaborate closely with development operations and platform teams to learn and apply best practices for

CI/CD automation infrastructure as code monitoring observability and reliability engineering. They will gain exposure to enterprisescale systems and interact with engineers managers and senior leaders to better understand the intersection of technology operations and business within the insurance industry.

Through this experience the intern will build a strong understanding of the endtoend technology stack - including

networking storage operating systems virtualization databases applications and cloud servicesto observe monitor troubleshoot and automate activities within the Berkley environment. Key functions will include but are not limited to:

• Support DevOps and SRE monitoring observability and automation through scripting SQL and tooling.
• Assist in defining and tracking reliability metrics including SLIs SLOs and error budgets.
• Help implement and maintain monitoring and alerting to proactively identify performance and reliability issues.
• Contribute to CI/CD pipelines deployment automation and operational tooling that support reliable software delivery.
• Assist with incident response troubleshooting and performance analysis to minimize downtime and user impact.
• Collaborate with development and operations teams to embed reliability resiliency and observability into systems.
• Research emerging DevOps and SRE tools and practices and share findings with the team.
• Document standards configurations issues and resolutions to support operational consistency.
• Demonstrate strong communication prioritization and multitasking skills in a fastpaced environment.

• Pursuing a degree in Computer Engineering Computer Science Management Information Systems or a similar field
• Interest in learning scripting languages like PowerShell JavaScript Typescript
• Basic knowledge of or experience with SQL preferred
• Familiarity with Tools: Git GitHub Git Bash Ansible Terraform is a plus
• Strong problem-solving skills.
• Ability to learn new technologies and applications quickly.
• Excellent communication time management organization and planning skills.
• Completed 1-2 years of your major program
• Strong passion for technology and Automation.
• Strong technical aptitude critical thinking and quantitative skills with ability to navigate MS Office applications including Excel PowerPoint Word and Outlook.
• Prior internship co-op or on or off-campus technical experience preferred but not required
• Works well in a team environment and productive without constant supervision
• Aggressive curiosity
• Attention to detail