Renewals Associate, Elastic

Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50% of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloud-based solutions for search security and observability help organizations deliver on the promise of AI.

What is The Role

Elastic the Search AI company is seeking a Renewals Manager to join our growing team. This is a crucial role within our customer success organization focused on ensuring the continued partnership and satisfaction of our valued customers. Youll be instrumental in securing renewals identifying expansion opportunities and contributing directly to Elastics sustained growth as we empower companies through cutting-edge search technology and analytics.

What You Will Be Doing

• Manage a portfolio of customer accounts proactively engaging to ensure timely and successful renewals of Elastic subscriptions.
• Develop strong relationships with customers understanding their evolving needs and demonstrating the continued value of Elastics solutions.
• Identify opportunities for account expansion and collaborate with the sales team to facilitate upsell and cross-sell initiatives.
• Serve as a primary point of contact for renewal-related inquiries working closely with customers to address any concerns or challenges.
• Accurately forecast renewal rates and provide regular updates on renewal pipeline status.
• Collaborate with various internal teams including sales customer success and legal to ensure a seamless renewal process and an exceptional customer experience.
• Educate customers on new features product updates and how Elastics AI-powered search solutions can further enhance their operations.

What You Bring

• Proven experience in a customer-facing role ideally within renewals account management or sales support for a SaaS subscription business.
• Strong understanding of renewal processes and best practices.
• Excellent communication negotiation and interpersonal skills with the ability to build rapport and trust with customers.
• A meticulous approach to forecasting and data management preferably with experience using SFDC.
• Ability to independently manage a high volume of accounts and prioritize tasks effectively.
• A passion for technology and a desire to understand how Elastics solutions empower businesses.
• Enthusiasm for the Open Source model and an appreciation for the community relying on our solutions.

Bonus Points

• Prior experience in a renewals-specific role.
• Familiarity with Enterprise Search Log Analytics Security APM or Cloud solutions.
• Experience in selling within an Open Source model.

If youre eager to contribute to the world of Search Analytics by ensuring our customers continue to thrive with Elastic and youre skilled at building lasting relationships we want to hear from you!

Additional Information - We Take Care of Our People

As a distributed company diversity drives our identity. Whether youre looking to launch a new career or grow an existing one Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesnt matter if youre just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity equity and inclusion. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex pregnancy sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other basis protected by federal state or local law ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws view posters linked below: Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus Cuba Iran North Korea Russia Syria the Crimea Region of Ukraine the Donetsk Peoples Republic (DNR) and the Luhansk Peoples Republic (LNR). If you are located in or are a national of one of the listed countries or regions an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please seeherefor our Privacy Statement.