Customer Service Forecasting Representative

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Key Responsibilities

Forecasting & Data Support

• Assist in preparing demand forecasts using historical sales data and predefined models

• Collect validate and organize demand and sales data from internal systems

• Support weekly and monthly forecast update processes

• Track basic forecast accuracy and review forecast vs. actual variances

• Maintain forecast files templates and planning tools

Order Processing Support

• Assist with customer order entry validation and confirmation in ERP or order management systems

• Review orders for accuracy related to pricing quantities lead times and customer requirements

• Coordinate with sales customer service and supply chain teams to resolve order discrepancies

• Monitor open orders backorders and shipment status

• Support documentation for order changes cancellations or returns.

Invoicing & Billing Support

• Assist with invoice creation review and processing in coordination with Finance

• Validate invoice accuracy against customer orders pricing agreements and shipment details

• Help resolve basic invoicing discrepancies or customer billing inquiries

• Maintain accurate records related to invoicing and order fulfillment

• Support monthend and reporting activities related to orders and billing.

Planning & Coordination

• Provide forecast and order inputs to production inventory and supply planning teams

• Support demand monitoring backlog tracking and variance analysis

• Flag unusual demand patterns or data inconsistencies to senior planners

• Assist with new product introductions transitions and phaseouts.

Reporting & Analytics

• Prepare standard planning and operational reports (forecast vs actuals order status backlog)

• Assist in basic data analysis and reporting using Excel or BI tools

• Support Sales & Operations Planning (S&OP) or demand review meetings through data preparation

• Document assumptions and maintain planning and order history for reference

Qualifications & Requirements

Required Qualifications

• Bachelors degree in Supply Chain Business Finance Analytics or a related field (or in progress)

• Strong analytical organizational and attentiontodetail skills

• Proficiency in Microsoft Excel (basic formulas spreadsheets data organization)

• Comfort working with numerical data and business systems

• Strong willingness to learn and take ownership of assigned tasks

• Exposure to ERP order management or invoicing systems

• Basic understanding of supply chain ordertocash or planning concepts.

Work Environment

• This is a fully onsite office-based role.

• The position follows standard business hours Monday through Friday from 8:00 AM to 5:00 PM.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.