Customer Success Manager, CN2EM Central

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earths largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year tens of thousands of businesses join our Marketplace over 20 countries adding millions of new products. We CN2EM team aim to deliver on this vision by explore inspire and empower quality CN new Sellers to launch and success on Amazon global marketplaces with friction-free Seller experiences and enable our seller success along the global expansion journey.

As a CN2EM Central customer success manager you will be responsible for business strategic planning and driving various programs related to CN2EM Seller success at key domains including and not limited merchandising incentive new marketplace launch logistic inventory and etc. This role requires program management mindset and capability -most critically Invent and Simplify.

You will work with internal AM teams to identify the needle moving points to boost seller success and derive initiatives for Seller experience improvement across different product solution. Your will perform deep dives to derive analytical insights and share data driven insights to discuss & influence stakeholders including but not limited to CN AM teams PMO team Marketplace partners and global central functions.

The ideal candidate should be able to work in a cross functional cross cultural and fast-paced environment; has persistent learning appetite superb analytical capability strong inter-personal & communication skills along with customer obsession and ownership. You will be expected to be innovative yet frugal and strong in delivering result.

A day in the life
There is no typical day as CSM. You could start the day with an early meeting debating with global counterparts or brainstorming session on a critical issue surfaced during biz review or self-studying latest industry trends you are interested in or fire-fighting an urgent escalation.

The topics you encounter are seldom repetitive and most likely they are across a broad range of data analytics program plan to deal execution and opportunity Amazon its always Day 1!

Key job responsibilities
- Develop and define right business metrics and model to monitoring business performance associate with various programs
- Conduct comprehensive data mining & analysis to identify business opportunities and contribute to entire org level business strategy and business planning.
- Drive business insights generation and provide guidance to account management team to help generate actionable next steps and improve account management efficiency.
- Accumulate in-depth Seller learning under each profile and generate business insights to help EM Sellers grow.
- Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
- Structures work flow across the team to effectively implement each workstream & related operational activities
- Develop implement and automate new and existing processes in a standardized and scalable format while leverage global resources to drive improvement based on local needs whenever possible
- Work closely with Account Managers to manage and drive critical programs


- 5 years of business analyst data analyst or an equivalent role experience
- Experience communicating and handling cross-functional programs including project stakeholders technical program managers and software development teams
- Bachelors degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- Experience developing and executing sales strategies tactics plans processes systems and programs

- Experience developing deploying and managing AI products at scale
- Ability to adopt fast evolving AI technology and apply them to business

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