Transaction Management Representative I

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

Responsible for processing Transaction Management workflows including exception handling BPEM resolution and market transaction support. Ensures timely resolution of work queue items in alignment with established SLAs and operational procedures.

Job Description

Key Accountabilities

Review transaction reports for accuracy and resolve account exceptions rejections and cases

Determine and perform appropriate action(s)based on data gathered from multiple sources

Answer a variety of inquiries and investigate problems or disputes arising from internal and external stakeholders

Follow all company legal and regulatory guidelines in response to customer issues

Assist in the development of business processes/procedures

Takes accountability for customer end-to-end solutions

Perform other duties as assigned

Education Experience & Skill Requirements

High school diploma or equivalent

2 years of experience

Industry related experience preferred

Knowledge of ISU ISU2 LandPower ESG CMP preferred

Demonstrated proficiency in Excel (or the desire to learn VLOOKUPs pivot tables and some formulas)

Demonstrated basic experience using Word and Outlook (and the desire to learn Outlook Calendar Scheduling Assistant)

Strong verbal and written communication skills

Strong understanding of retail markets natural gas and/or electricity preferred

Key Metrics

Support departmental SLAs and work queue achievement

Maintain qualitative and quantitative measurements related to departmental goals

Manage and remediate data fallout from various systems

Demonstrate ability to multi-task and attention to detail

This role supports a production-based work queue operating between 7:00 AM and 7:00 PM Monday through Friday. Candidates must be available to work an assigned shift within these hours. The team also supports a rotating Saturday schedule as part of standard operations.

Shift assignments are based on business needs and may change over time. Based on team scheduling needs shift schedules are reviewed and may be recalibrated approximately every six month

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Unclear Seniority