Head of Commercial, Los Angeles
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
About Zipline
Zipline is the worlds largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food medicine and essential goods anytime anywhere. We design build and operate the worlds largest autonomous logistics system delivering critical supplies quickly and reliably. Today Zipline operates on four continents makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries to date including blood vaccines medical supplies food and retail products.
Our customers include the worlds largest and most prominent healthcare systems governments retailers restaurants and global businesses who rely on us to save lives reduce emissions increase economic opportunity and provide delivery from point A to point B as fast as possible. The drone is only 15% of what weve built to enable seamless reliable global operations.
Our system strengthens supply chains reduces congestion and gives people time back. With more than 140 million commercial autonomous miles safely flown Zipline is redefining access to healthcare consumer products and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct meaningful impact on peoples lives and by scaling the future of logistics. We are seeking people who sculpt from first principles enjoy facing adversity and can do the impossible at record breaking speeds.
About You and The Role
As Head of Commercial for the LA metro youll be accountable for scaling a healthy high intent marketplace and the metro & site-level business that supports it. Youll own metro and site level P&Ls and customer metrics (GMV fleet utilization take rate customer growth retention and frequency) build locally relevant partnerships and go-to-market plays and run the day-to-day commercial engine that makes Zipline the obvious choice across retail food healthcare and industrial use cases. This role is about execution accountability and results youll lead a small high-output team and be Ziplines external face in the region.
Why Youll Love it: Youll join people who love the product and ship real outcomes. Competitive pay meaningful equity great benefits and yes tasty office food. Youll build things that matter with a team that cares. We move fast celebrate wins and have fun doing it.
This will be a role based out of Los Angeles California.
What Youll Do
- Metro & site P&L and customer metrics. Be accountable for economics and customer outcomes (GMV fleet utilization take rate customer growth retention frequency).
- Build a healthy marketplace. Create customer-relevant liquid marketplaces measured by utilization customer frequency retention and order economics.
- Regional & local sales / partnerships. Own regional and local sales and partnerships; act as the pull function for HQ Sales/Partner Success to activate local enterprise partner stores.
- Local go-to-market & brand love. Ideate and execute local marketing strategies community engagement events activations and demand partnerships that drive local brand love and help localize/prioritize HQ marketing work.
- Site selection & capacity planning. Align teams around expansion priorities and work with Maintenance/Operations to align growth with delivery capacity and service quality.
- Demand forecasting & planning. Aggregate forward demand signals across partners into the demand forecast to support company-level planning.
- Experimentation & new use cases. Run experiments and launch new use cases/partners (for example: hero restaurants auto parts prescriptions health system pilots) to expand the platforms scope and utility.
- Cross-functional & national collaboration. Partner with central HQ teams such as Marketing Analytics Tech and more and the LA Operations teams to execute Ziplines market strategy and ensure site-level realities are heard and prioritized.
- Customer obsession. Be the expert and advocate for the customer in LA. Surface partner and consumer feedback to inform and drive improvements to the experience.
- External leadership. Serve as Ziplines external face in the region representing the business with customers partners regulators and the community.
What Youll Bring
- Commercial sales or business leadership experience with clear P&L ownership or revenue accountability.
- Proven ability to scale a product or business from launch through growth ideally in a regulated or operationally complex environment.
- Deep commercial acumen: you translate market insight pricing and customer needs into practical growth plans.
- Experience collaborating with product/platform teams to surface business requirements and shape platform priorities without owning national roadmaps.
- Strong cross-functional leadership: youve partnered with ops maintenance marketing analytics and central sales to execute regional plans.
- Exceptional communication and negotiation skills comfortable with audiences from store managers to C-suite.
- Entrepreneurial analytical and execution-oriented mindset you move fast experiment and measure rigorously.
- This role must be based in the LA metro.
- Must be eligible to work in the U.S.
What Else You Need to Know
Required Experience:
Director
About Company
Zipline is the world's largest autonomous delivery system, specializing in on-demand drone delivery and instant logistics.
