Billing Dispute Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Your role
- Work cross functionally with teams responsible for resolving open disputes.
- Lead weekly cross functional dispute conversations.
- Ensure disputes are resolved within internal SLA deadlines.
- Identify track and analyze root cause of billing errors.
- Identify opportunities for improvement and work cross-functionally to implement changes to prevent future disputes
- Act as the primary point of contact for escalated disputes that may be more complex in nature and require deeper research and resolution.
- Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution.
- Provide excellent & considerate customer service to external and internal customers
- Other duties as assigned by supervisor.
What youll need
- 8 years of billing accounts receivable and order-to-cash operations.
- Previous dispute resolution experience within the data center / REIT industry.
- Identify track and analyze root cause of billing errors.
- Highly proficient with Microsoft Office including Outlook Word and Excel and comfortable with large volume data
- Experience with ServiceNow Salesforce and Oracle Fusion
- Excellent verbal and written communication skills ability to resolve misunderstanding and errors in a diplomatic manner.
- Ability to work accurately and independently with great attention to detail.
- Ability to manage processes and follow-up as needed.
- Self-motivated detail-oriented with strong organizational and time management skills.
- A proactive and collaborative approach; enthusiastic and eager to solve problems.
- Must be able to effectively prioritize multiple tasks effectively in high-pressure and deadline driven environment
Required Experience:
Manager
About Company
With Digital Realty, you can leverage our full interconnection capabilities across our global ecosystem including data centers, connectivity and cloud services.
