L1 Senior IT Technical Support Engineer

Al Ahly Momkn For E-Payment

Job Location:

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.

At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.

Monitor and maintain systems to ensure that services run smoothly and disruptions are minimized.
Provide guidance on payment platforms ensures users can use them efficiently reducing user-related errors or support requests.
Work closely with developers and operations personnel to resolve bugs glitches and system problems efficiently.
Assist users in navigating and using payment systems correctly to ensure smooth transactions.
Document all configurations system changes and issues for future reference and compliance purposes to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
Address missed vouchers by ensuring they are either refunded or reprocessed to ensure financial accuracy and customer satisfaction.

Requirements

2-4 years in Technical Support Preferred experience in E-payments platform.
Keen attention to detail to monitor systems effectively and identify subtle changes.
Strong SQL/PL SQL knowledge.
Strong Linux (scripting searching operate .).
Accepting On-call process.
Ability to work in a team environment and support colleagues

Benefits

Embark on an exciting journey with the Fin-Tech Experts.
Join a workplace that actively encourages and supports all talents.
A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.

At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.

Monitor and maintain systems to ensure that services run smoothly and disruptions are minimized.
Provide guidance on payment platforms ensures users can use them efficiently reducing user-related errors or support requests.
Work closely with developers and operations personnel to resolve bugs glitches and system problems efficiently.
Assist users in navigating and using payment systems correctly to ensure smooth transactions.
Document all configurations system changes and issues for future reference and compliance purposes to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
Address missed vouchers by ensuring they are either refunded or reprocessed to ensure financial accuracy and customer satisfaction.

Requirements

2-4 years in Technical Support Preferred experience in E-payments platform.
Keen attention to detail to monitor systems effectively and identify subtle changes.
Strong SQL/PL SQL knowledge.
Strong Linux (scripting searching operate .).
Accepting On-call process.
Ability to work in a team environment and support colleagues

Benefits

Embark on an exciting journey with the Fin-Tech Experts.
Join a workplace that actively encourages and supports all talents.
A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.