Installation Quality Specialist – Fitness & Wellness Solutions
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Foreground is representing a leading global organisation in the fitness sport and wellness sector recognised worldwide for its innovation premium solutions and strong commitment to promoting a healthy and active lifestyle. Operating across more than 100 countries the business partners with elite institutions and global sporting events while maintaining a strong focus on quality performance and customer experience.
This organisation attracts individuals who are proactive disciplined digitally minded and genuinely passionate about fitness and wellbeing.
The Role
We are seeking an Installation Quality Specialist to ensure excellence in delivery and installation standards across logistics and after-sales partners. This role plays a critical part in safeguarding brand reputation by driving consistent installation quality strict compliance with protocols and high customer satisfaction.
The successful candidate will work closely with logistics partners after-sales technicians country leadership and global quality teams to monitor performance train and certify installers and resolve quality issues at root-cause level.
Key Responsibilities
- Ensure full installation capability coverage across third-party logistics partners and after-sales technicians through structured training e-learning certifications and on-the-job coaching
- Drive consistent implementation of delivery and installation guidelines and technical protocols across the installation network
- Monitor customer and market feedback (including NPS snagging and field failure metrics) to identify weaknesses in delivery and installation processes
- Conduct regular quality audits on completed installations to ensure full compliance with installation standards and fixing requirements
- Ensure correct and consistent use of installation documentation and reporting tools across all projects
- Audit installations requiring fixing to confirm correct execution in line with technical specifications
- Verify logistics partners compliance with HSE standards certifications and contractual obligations
- Manage the full snagging process including issue analysis root cause identification corrective actions and follow-up
- Control and monitor cost allocation linked to installation failures and corrective interventions
- Prepare and present regular quality and performance reports to local management and global stakeholders supporting continuous improvement initiatives
Candidate Profile
- Passionate about fitness and maintaining an active healthy lifestyle
- Proactive detail-oriented and ethically driven
- Comfortable working in structured process-led environments
Experience & Skills Required
- Bachelors degree in Engineering Logistics Quality Management or a related discipline
- 35 years experience in installation quality after-sales operations or logistics management
- Strong technical understanding of products and installation processes; after-sales experience is highly desirable
- Proven ability to analyse data and translate insights into practical quality improvements
- Advanced Excel skills and experience working with ERP and CRM systems
- Solid knowledge of Lean and Total Quality methodologies including PDCA
- Strong communication and stakeholder management capabilities
- Structured problem-solver with the ability to manage complex cross-functional activities
- Digitally savvy with an interest in process automation and continuous improvement
