BeST Program Manager

Shape a program that expands access to meaningful this role youll build the operating rhythms governance and reporting that help an inclusion-focused program scale with consistency and strong controls. Your work will help teams across multiple locations launch sustain and continuously improve the way they onboard and support talent.

As a/an Senior Program/Project Manager on the Business Solutions Team (BeST) you will lead the operating model governance and expansion execution for a multi-location program that supports inclusive hiring and onboarding. Youll partner with leaders across the firm to translate strategy into scalable routines clear decision-making and measurable outcomes. Youll join a collaborative team that values thoughtful planning disciplined delivery and continuous improvement.

Job responsibilities

• Own the program operating model by defining decision forums decision rights escalation paths standard artifacts and performance routines
• Lead program execution for expansion and new role launches by managing scope integrated plans milestones dependencies risks issues and delivery cadence
• Build and maintain repeatable launch and sustainment playbooks covering readiness onboarding enablement controls and continuous improvement
• Partner with business leaders to identify suitable work shape role design and support sustained adoption and value delivery
• Define program key performance indicators and measurement approaches to ensure metrics are actionable and applied consistently across locations
• Create executive-ready reporting materials and narratives and facilitate senior forums to document decisions and drive action closure
• Strengthen program controls by partnering with Legal Compliance Risk & Controls and Audit to document and align processes with internal policies and applicable requirements
• Oversee community partners and vendors by setting governance monitoring performance resolving issues and coordinating contract-related needs with internal partners
• Coordinate sponsorships and third-party event participation end-to-end including approvals documentation execution and closeout in accordance with firm processes
• Facilitate delivery across stakeholders by resolving conflicts through structured problem-solving and timely decision-making in an inclusive way

Required qualifications capabilities and skills

• Bachelors degree or equivalent practical experience
• 5 years of relevant experience in program or project management operations controls or a related role within a large regulated matrixed organization
• Demonstrated experience owning governance routines including facilitating decision forums and managing escalation paths
• Demonstrated experience creating executive-ready reporting materials using PowerPoint and Excel
• Demonstrated experience managing integrated plans milestones dependencies and delivery cadence across multiple stakeholders
• Demonstrated experience identifying and managing program risks and issues including escalation and action tracking
• Demonstrated experience partnering across multiple business groups and/or multiple locations
• Strong written and verbal communication skills including leading senior-level discussions and documenting decisions and outcomes

Preferred qualifications capabilities and skills

• Experience establishing repeatable playbooks for program launches and sustainment
• Experience building measurable performance routines including defining metrics and continuous improvement mechanisms
• Experience partnering with Legal Compliance Risk & Controls and Audit to strengthen program controls and documentation
• Experience overseeing external partners or vendors including performance management and issue resolution
• Experience coordinating sponsorships or third-party event participation with structured approvals and closeout
• Experience supporting disability inclusion efforts supported employment approaches or related workforce programs