Job Description Summary

Job Description

Key Responsibilities

• Support of installed base including activities such as Site Safety Restrictions (SSRs) customer issue resolution fleet issues service bulletin implementation Monitoring & Diagnostics fleet configuration. Maintenance of fleet data outage management.
• Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
• Lead and program manage root cause analysis/investigation activities for product technical issues.
• Drive and lead Engineering request resolution with Quality and Integrity.
• Focus on eliminating repetitive products issues.
• Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolutions.
• Plan and provide engineering technical oversight to the Execution Services and Field Services teams during planned outages to meet availability goals.
• Partner with the Global Services and Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
• Support identification/engineering of parts for local manufacture.
• Support Supplier Quality Team regarding components being manufactured locally.
• Provide support for turbine components and turbine rotor repairs at customer workshop.
• Follow engineering projects from the tendering phase through to final completion of execution (ITR).
• Provide support to the Resident Engineers for operational and fleet management issues that arise.
• Overall technical responsibility to support the regional organization during tendering and project management field service and workshop activities during project execution.

Required Qualifications

• B Tech. or BSc Eng. or B Eng degree in Mechanical Engineering or related fields.
• Minimum of 5 years of post-qualification experience in the engineering maintenance and operation of Steam Turbines and associated equipment.
• Interpretation of technical drawings part structures and manufacturing specifications.
• Experience working directly with internal and external customers.

Desired Characteristics

• Strong oral and written communication skills.
• Knowledge of materials and associated international standards.
• Experience with the fleet of steam turbine in SSA namely GEC ABB/BBC MAN.
• Computer skills: MS Word Outlook PowerPoint and Excel. CAD or related skills
• Demonstrated ability to analyze and resolve problems.
• Team player.
• Proactive attitude with a desire to learn and improve.

Additional Information