Process Improvement Manager

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our clients logistics challenges.

The Process Improvement Manager is responsible for driving continuous improvement initiatives across the Contract Logistics site in the Netherlands. This role focuses on evaluating standardising and optimising operational processes to enhance efficiency quality compliance and customer satisfaction.

Working closely with site leadership operational teams and subject matter experts (SMEs) the role leads the identification design and implementation of process improvements aligned with business objectives ISO 9001 standards and customer-specific requirements.

The position plays a key role in embedding a culture of operational excellence data-driven decision-making and continuous improvement across the site.

Essential Job Functions:

Process Improvement & Operational Excellence

• Lead the review mapping and documentation of end-to-end warehouse and logistics processes (inbound outbound value-added services inventory control)
• Identify inefficiencies bottlenecks and risks and develop practical scalable improvement solutions
• Drive Lean / Continuous Improvement initiatives to eliminate waste improve productivity and enhance service delivery
• Promote standardisation of processes and best practices across the site

Stakeholder Engagement

• Collaborate with Operations Quality IT Engineering and Customer teams to assess and redesign processes
• Act as a trusted advisor to site leadership on process optimisation and performance improvement
• Engage with customers where required to align process improvements with contractual and service expectations.

Quality & Compliance

• Ensure all processes are documented controlled and maintained in line with ISO 9001:2015 and internal QMS requirements
• Work closely with the Quality function to support audits corrective actions (CAPA) and continuous improvement initiatives
• Ensure process changes are properly validated communicated and embedded into operations

Systems & Data

• Act as the site lead for process optimisation within Warehouse Management Systems (WMS) and related operational systems
• Ensure system integrity correct configuration and alignment with operational processes
• Analyse operational data and trends to identify improvement opportunities and support decision-making

Implementation & Change Management

• Lead implementation of process improvements ensuring minimal operational disruption
• Develop and deliver training materials and SOP updates to support process changes
• Monitor adoption and effectiveness of new processes ensuring sustainable improvements

Performance & Reporting

• Define implement and track KPIs to measure process performance and improvement outcomes
• Provide regular reporting to site and regional leadership on improvement initiatives risks and results
• Prepare structured reports including analysis insights and recommendations

Governance & Local Compliance

• Ensure alignment with Dutch labour practices and where applicable requirements when implementing operational changes
• Support safe compliant and efficient operations in line with local regulations and company policies

Other

• Support strategic projects site start-ups or customer implementations as required
• Undertake additional duties as assigned by management

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

The role involves a combination of office-based and warehouse floor activities including:

• Extended periods of computer use
• Walking and standing within a warehouse environment
• Occasional domestic and international travel

Reasonable accommodations will be made in accordance with applicable legislation.

Other skills and abilities:

Skills and Competencies

• Strong analytical and problem-solving capability
• Excellent stakeholder management and communication skills
• Ability to influence at all levels of the organisation
• Strong project and change management skills
• High level of organisation and attention to detail
• Proactive adaptable and results-driven mindset
• Ability to work both independently and collaboratively

Technical Skills

• Advanced proficiency in Microsoft Office (particularly Excel and PowerPoint)
• Experience with Warehouse Management Systems (WMS)
• Familiarity with Lean Six Sigma or continuous improvement methodologies (preferred)
• Experience with data analysis and reporting tools (e.g. Power BI) is an advantage

Education and Experience:

• Bachelors degree (or equivalent) in Logistics Supply Chain Business or related field
• Minimum 5 years experience in contract logistics warehousing or supply chain operations
• Proven experience in process improvement / continuous improvement roles
• Experience in project management and cross-functional initiatives
• Prior leadership or team coordination experience is advantageous

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Required Experience:

Manager