HVAC Service Quality Coordinator
Share
Job Location:
Glendale, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Unleash your potential with the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Heres what we have to offer:
Competitive pay
Paid vacation holidays and sick time
Comprehensive benefits package including 401K medical dental and vision care available from day one
Extensive product and on-the-job/cross-training opportunities supported by our outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)
What You Will Do
As an HVAC Service Quality Coordinator you will support the centralized BSNA Parts Ordering function by serving as the single intake point for direct parts sales and OEM parts research requests. This is a customer-facing role focused on delivering high-quality service accurate parts coordination and seamless system execution to support service operations and customer satisfaction.
You will be responsible for opening and managing Material-Only Service Requests (SRs) in NxGen processing customer payments in a PCI-compliant manner and ensuring timely accurate handling of parts orders. Success in this role requires strong customer service skills attention to detail and the ability to work effectively across multiple systems in a fast-paced environment.
How You Will Do It
Parts Intake & Customer Support
- Serve as the single intake point for direct parts sales requests
- Provide professional timely and customer-focused communication to internal and external customers
- Gather and validate required unit information including model and serial numbers to support parts research and ordering
Parts Order Processing
- Open update and manage Material-Only Service Requests (SRs) in NxGen with a high degree of accuracy
- Ensure proper documentation pricing and approvals are completed in alignment with Service Quality standards
Payment & System Management
- Process customer payments in full compliance with PCI requirements
- Maintain accurate and complete system records to support billing invoicing and reporting needs
Operational Excellence
- Manage assigned work-in-progress (WIP) to ensure timely resolution of requests
- Escalate complex research issues or challenges to the Program Manager as appropriate
- Adhere to established SOPs quality standards and compliance requirements
What We Look For
Required
- High school diploma or equivalent (associate or bachelors degree preferred)
- Minimum of 2 years of experience in customer service service coordination or operations support
- Working knowledge of NxGen Salesforce and Solution Navigator or the ability to learn quickly
- Strong customer service skills with the ability to communicate clearly and professionally
- High attention to detail with strong organizational and documentation skills
- Ability to manage multiple requests in a fast-paced high-volume environment
Preferred
- Experience in HVAC service operations or parts ordering
- Experience with payment processing and billing systems
- Prior experience supporting centralized or shared services operations
HIRING SALARY RANGE: $76000 - $99500 (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typical
profile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site atAbout us - Johnson Controls Careers
#LI-AA2
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
