Employee Experience Manager

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

We are looking for a culture architect and experience builder.

As the Employee Experience Manager you will shape and bring to life the vision for what it means to be a Klaviyo employee across every touchpoint of the journey. This role sits within the Employee Experience Comms and Workplace team operating at the intersection of strategic culture-building and operational excellence.

You will design build and activate the programs moments and systems that make Klaviyos culture tangible from how we recognize and celebrate our people to how we listen to them to how we reinforce our values at every milestone.

How Youll Make a Difference

• Define and evolve the employee experience vision for Klaviyo identifying the key touchpoints across the employee journey that shape culture connection and belonging
• Architect and own signature lifecycle moments including onboarding milestones work anniversaries manager appreciation and career transitions that feel personal and distinctly Klaviyo
• Build and operationalize a rewards and recognition strategy that celebrates employees meaningfully and reinforces our culture and values
• Lead the strategy and execution of internal events and culture activation moments from all-hands experiences to team celebrations and in-person connection opportunities
• Drive culture alignment initiatives that reinforce ways of working shared values and a sense of belonging across our distributed workforce
• Build playbooks frameworks and measurement systems that enable scalable consistent execution of experience programs
• Partner cross-functionally with Internal Communications Workplace KRGs L&D and Employer Brand to create cohesive integrated employee experiences

Who You Are

• A culture builder who believes deeply in the power of employee experience to drive engagement retention and organizational health
• Equally comfortable setting a long-term strategic vision and rolling up your sleeves to execute programs with precision and care
• A strong program manager with experience building and operationalizing complex multi-stakeholder initiatives from scratch
• An empathetic listener who uses data and employee feedback to shape programs that resonate across a diverse workforce
• A collaborative cross-functional partner who builds trust quickly and influences without authority
• Creative and innovative in how you design employee moments with an eye for what feels modern relevant and human
• Clear and compelling in how you communicate able to translate ideas into narratives that inspire action
• Energized by working in a fast-paced evolving environment where youre building something meaningful

Education & Experience

• Bachelors degree in communications marketing journalism human resources or a related field or equivalent experience
• 8 or more years of experience in employee experience event management employee communications or a related field
• Two or more years of people management experience
• Experience working cross functionally with HR leadership teams and business partners on communication initiatives
• Experience developing internal campaigns storytelling programs or employee engagement initiatives preferred

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