Group Leader IT Global Onsite Support

Role Summary

As Group Leader IT Global Onsite Support you are responsible for the strategy and delivery of onsite IT support across the Group leading a distributed team and acting as a trusted partner for sites and local leadership.

What you will do

• Define and implement the group-wide onsite IT support strategy and operating model fully aligned with overall IT strategy and business needs
• Own end-to-end delivery of onsite support services (deskside support IMAC site services) ensuring consistent high-quality service across all locations
• Ensure seamless integration between Service Desk Onsite Support and other IT delivery teams including ownership of incidents problems and major incidents
• Act as the primary IT point of contact for key sites and local management driving service quality user experience and continuous improvement through KPIs
• Lead develop and scale a distributed onsite support team (1520 staff) including budget ownership vendor management and compliance with security and audit requirements

Qualifications :

• 812 years of experience in IT support / end-user services with solid hands-on exposure to onsite IT support
• Proven leadership experience managing distributed or regional support teams in an international environment
• Strong knowledge of Service Desk and onsite support integration with good understanding of ITSM frameworks (e.g. ITIL)
• High customer orientation with excellent stakeholder management and clear communication skills
• Pragmatic hands-on leader with strong ownership mentality; fluent in English and German

Additional Information :

Employee perks benefits

• Employment contract for an indefinite period
• 13th Salary
• Annual Bonus
• Flexible working time (core time 9-3:00)
• Extra days of leave
• Sick Days
• Recreation allowance
• Referral Program
• Travel allowance
• The third pillar of the pension scheme
• Support for professional and career growth education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Remote Work :

No

Employment Type :

Full-time