Service Manager Floor

义乌香格里拉

Shangri-La Yiwu 义乌香格里拉

Shangri-La Yiwu is located in the citys landmark buildingthe Yiwu World Trade Center at the heart of the financial and business district. It is a multifunctional urban complex integrating residential commercial office retail and entertainment spaces. The main tower stands at an impressive height of 215 meters a playful nod to the Chinese homophone Ai Yiwu (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street Shangri-La is also adjacent to the International Expo Center and Meihu Stadium.
Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48) and comprehensive serviced apartments (with a minimum floor area of 72). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows.
The property boasts multiple outlets including Brown Sugar Mix and Zui Xi HuYue Xiu Wok. Whether its traditional Western à la carte dishes a fusion feast blending Chinese Western and Japanese flavors or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef we offers a culinary experience that will delight every palate.

香格里拉位于城市地标建筑-义乌世贸中心地处金融商务区核心地带集住宅商业办公购物娱乐于一体的多功能城市综合体主楼楼体高达215米取自谐音爱义乌香格里拉与义乌国际商贸城一区隔街相望毗邻国际博览中心及梅湖体育馆
香格里拉9层至38层由豪华客房建筑面积不小于48及综合型服务式公寓建筑面积不小于72组成入住宾客可凭窗可远眺义乌江江景及国际商贸城
设有红堂食尚汇醉西湖越绣灶等多个餐厅无论是传统西式零点还是中西日式融合美食畅飨亦或是中国烹饪大师主理精致融合江浙菜香格里拉总有一款美味惊艳您的味蕾

We are currently looking for a Service Manager- HSKP (Floor) to join our team.

1. To have complete knowledge of the Shangri-Las Quality Standards Service Standards and Group Specifications..

2. Ensures all interactions with guests are handled professionally and with care adhering to hotels policies and procedures

3. Maintains and enforces all quality and service standards and procedures for Housekeeping Services.

4. Ensures staff are trained to understand and compete all common requests.

5. Ensures communication with Div/ Dept. and Section Heads is open and productive.

6. Performs any other duties or tasks as assigned by Hotel or Division Management

We are looking for someone who:

1. Physically fit / Has a reasonable standard of oral and written English.

2. Related job experience

3. Displays initiative and creativity

4. Flexible and adaptable to different working locations

工作概述

1. 全面掌握香格里拉的质量标准服务标准及集团规定

2. 确保以专业并符合酒店政策程序的方式与客人进行良性的互动交流

3. 全面贯彻执行客房部工作质量服务标准及政策程序

4. 确保员工的培训理解并执行要求

5. 确保与各部门班组负责人之间的沟通坦诚高效

6. 执行酒店管理层所赋予的工作安排

岗位要求

1. 身体健康/一定的英语口语及书写能力

2. 有相关的工作经验

3. 工作积极主动

4. 灵活机动 能适应各种不同的工作环境