Production Support Engineer (Java, PLSQL, UnixLinux)

Location: Toronto ON (Hybrid 4 days onsite)
Pay Rate: $50/hour (Contract)
Start Date: Estimated to be in1st week of May 2026
Job ID: YBTAOP

We are seeking an experienced Production Support Engineer to support enterprise-grade applications within a banking/financial environment. This role requires strong technical troubleshooting skills hands-on scripting experience and the ability to manage high-priority production incidents while ensuring system stability and SLA compliance.

• 6 years of Application/Production Support experience in enterprise environments (banking/financial domain preferred)
• Strong expertise in:
  • Java (for debugging and root cause analysis)
  • PL/SQL (data validation reconciliation and issue resolution)
• Hands-on experience with scripting languages:
  • Shell Perl or Python (for batch processing & automation)
• Proven experience troubleshooting complex application and database issues in:
  • Unix/Linux environments
  • Cloud-hosted systems
• Experience with monitoring & observability tools:
  • Dynatrace Splunk ITRS (or similar)
• Strong understanding of ITIL processes including:
  • Incident Problem and Change Management
• Experience using ServiceNow (or equivalent ITSM tools)
• Demonstrated ability to:
  • Lead production support activities
  • Perform Root Cause Analysis (RCA)
  • Ensure high availability and SLA adherence

• Experience with DevOps/SRE practices
• Familiarity with:
  • Jenkins Ansible CI/CD pipelines
• Strong SQL tuning and database performance optimization skills
• Knowledge of APIs (REST/SOAP) and tools like Postman
• Exposure to Kafka and microservices architecture

• Operating Systems: Unix/Linux Windows
• Monitoring Tools: Dynatrace Splunk ITRS
• Scripting: Shell Perl PowerShell
• Databases: Oracle MS SQL Server
• App Servers: JBoss WebLogic Apache Tomcat
• Tools: AutoSys Jenkins Git
• Ticketing: ServiceNow Jira BMC Remedy
• APIs: REST SOAP

• Candidates must be local to Toronto
• Hybrid work model: 4 days onsite per week
• Background check is mandatory
• A pre-joining meet & greet is required at a Capgemini or client location
  • Travel (if applicable) will be covered

Join a high-impact team supporting critical financial systems where your expertise directly contributes to system reliability performance and business continuity