Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
The AI Automation Analyst (Claude) will design build and scale AI-powered workflows usingClaude to drive efficiency consistency and enhanced customer experiences across the CXorganization. This role will act as the central owner of automation initiatives identifying high-impact use cases and translating them into production-ready workflows that augment Customer
Success Support Renewals Sales and Operations teams.
The analyst will partner cross-functionally to operationalize AI capabilities ensuring solutionsare aligned with business goals such as productivity gains CSAT improvements revenuegeneration and churn reduction. This role will also establish governance best practices andperformance tracking for AI-driven automations.
What youll do
End-to-End AI Strategy: Own and manage AI automation initiatives across the entire Customer Experience (CX) lifecycle from onboarding and adoption to renewals.
Claude Workflow Engineering: Design build and deploy sophisticated Claude-based workflows to automate customer intelligence health scoring and repetitive CX processes.
Revenue Orchestration: Automate the integration of customer insights into core business drivers including renewals upsells and cross-sell opportunities.
AI Insight Extraction: Develop automated frameworks for high-level data synthesis including NPS analysis churn patterns and insight extraction from customer interactions.
Prompt Engineering Leadership: Create and maintain scalable prompt engineering frameworks and reusable templates to ensure the consistency and accuracy of AI outputs.
Cross-Functional Integration: Collaborate with Product Sales and Ops to seamlessly integrate AI workflows into existing tech stacks including CRMs and support platforms.
QA & Brand Governance: Establish rigorous quality assurance processes to validate AI outputs for compliance accuracy and alignment with the corporate brand voice.
Performance Optimization: Monitor and tune automation performance against key business metrics such as NRR (Net Revenue Retention) Retention Rate and CSAT.
Enablement & Governance: Act as the internal Subject Matter Expert (SME) for AI capabilities providing documentation stakeholder training and ensuring responsible AI data privacy and risk mitigation.
What youll bring
Education: Bachelors degree in Business Analytics Computer Science or a related technical field (Masters in AI/ML preferred).
Core Experience: 24 years of proven success in CX operations AI automation or high-level data analytics.
LLM Proficiency: Hands-on experience with Claude or other LLMs including a strong background in prompt engineering and workflow design.
Tech Stack Expertise: Familiarity with core CX platforms and integrations including Salesforce Pendo Slack and automation tools like Zapier.
Systems Thinking: Strong analytical ability to translate complex business problems into scalable automated AI solutions.
Technical Literacy: Solid understanding of APIs data integrations and the infrastructure required for seamless AI workflow deployment.
Strategic Communication: Excellent ability to explain technical AI capabilities limitations and governance to non-technical stakeholders.
Operational Rigor: Demonstrated skill in balancing rapid execution with high-quality output thorough documentation and risk mitigation.
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Who We Are: At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase...
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
The AI Automation Analyst (Claude) will design build and scale AI-powered workflows usingClaude to drive efficiency consistency and enhanced customer experiences across the CXorganization. This role will act as the central owner of automation initiatives identifying high-impact use cases and translating them into production-ready workflows that augment Customer
Success Support Renewals Sales and Operations teams.
The analyst will partner cross-functionally to operationalize AI capabilities ensuring solutionsare aligned with business goals such as productivity gains CSAT improvements revenuegeneration and churn reduction. This role will also establish governance best practices andperformance tracking for AI-driven automations.
What youll do
End-to-End AI Strategy: Own and manage AI automation initiatives across the entire Customer Experience (CX) lifecycle from onboarding and adoption to renewals.
Claude Workflow Engineering: Design build and deploy sophisticated Claude-based workflows to automate customer intelligence health scoring and repetitive CX processes.
Revenue Orchestration: Automate the integration of customer insights into core business drivers including renewals upsells and cross-sell opportunities.
AI Insight Extraction: Develop automated frameworks for high-level data synthesis including NPS analysis churn patterns and insight extraction from customer interactions.
Prompt Engineering Leadership: Create and maintain scalable prompt engineering frameworks and reusable templates to ensure the consistency and accuracy of AI outputs.
Cross-Functional Integration: Collaborate with Product Sales and Ops to seamlessly integrate AI workflows into existing tech stacks including CRMs and support platforms.
QA & Brand Governance: Establish rigorous quality assurance processes to validate AI outputs for compliance accuracy and alignment with the corporate brand voice.
Performance Optimization: Monitor and tune automation performance against key business metrics such as NRR (Net Revenue Retention) Retention Rate and CSAT.
Enablement & Governance: Act as the internal Subject Matter Expert (SME) for AI capabilities providing documentation stakeholder training and ensuring responsible AI data privacy and risk mitigation.
What youll bring
Education: Bachelors degree in Business Analytics Computer Science or a related technical field (Masters in AI/ML preferred).
Core Experience: 24 years of proven success in CX operations AI automation or high-level data analytics.
LLM Proficiency: Hands-on experience with Claude or other LLMs including a strong background in prompt engineering and workflow design.
Tech Stack Expertise: Familiarity with core CX platforms and integrations including Salesforce Pendo Slack and automation tools like Zapier.
Systems Thinking: Strong analytical ability to translate complex business problems into scalable automated AI solutions.
Technical Literacy: Solid understanding of APIs data integrations and the infrastructure required for seamless AI workflow deployment.
Strategic Communication: Excellent ability to explain technical AI capabilities limitations and governance to non-technical stakeholders.
Operational Rigor: Demonstrated skill in balancing rapid execution with high-quality output thorough documentation and risk mitigation.
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
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3 days ago
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